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Zoom Integration Overview

Zoom integration with Mist enables Mist to gather information about Zoom calls from the Zoom cloud. This information contains Zoom's observed packet loss, latency, and jitter data for a client. Using this information, Mist identifies Zoom calls during which problems—such as dropped calls and bad audio or video—occur, resulting in a bad user experience.

Mist correlates the information that it obtains from the Zoom cloud with the wired, wireless, and WAN network insights to determine the root cause for the Zoom call issues. Marvis leverages the correlated data to help you find out whether the root cause is WAN link latency or wireless interference.

Subscription Requirements for Zoom Integration

To integrate Zoom with Mist, you'll need a Marvis for Wireless subscription.

Mist Data Collection from Zoom

Mist uses the OAuth 2.0 protocol to link a Mist organization with a Zoom user account. Mist fetches the following data from Zoom:

  • Administrator information

    • Name and the e-mail ID of the administrator who linked the account

  • Meeting information

    • Meeting details—Meeting ID and meeting host information

    • Meeting participants—Participant information such as the display name, public and private IP address, MAC address, and hostname

    • User's quality-of-service (QoS) information—Latency, jitter, loss, bit rate, resolution, client CPU, and so on

  • User feedback—Rating provided by the user at the end of the call

Mist correlates the meeting data with the network data from the wired, wireless, and WAN devices to:

  • Provide insights

  • Help perform a root cause analysis on the health of the collaboration applications

  • Get to a faster resolution of the issue causing a poor experience

Personally Identifiable Information (PII) Data Security

Mist Zoom integration is an Opt-in service. In addition to the data specified in the AI-Driven Enterprise Privacy Regime section of Mist AI Cloud Service Description, Mist collects the e-mail IDs of the Zoom meeting participants, and the CPU and battery information about their devices. Mist uses this information to measure and describe the user experience. If your organization is subject to the Health Insurance Accountability and Portability Act (HIPAA), check with your legal team before opting for this service.