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Our Commitment to Privacy

Juniper Networks respects and is committed to protecting the privacy of individuals who provide us with personal information, including personal information provided or made available by visitors to our website, www.juniper.net, and related sub-sites under this domain, as well as other websites we operate and that include a direct link to this privacy policy (our “Websites”). This privacy policy (“Policy”) describes our personal information handling practices in connection with our Websites and applies to Juniper Networks, Inc., 1133 Innovation Way, Sunnyvale, California 94089 USA and other companies in Juniper Networks, Inc.'s group (collectively, “Juniper Networks”) as data controller.

From time to time, Juniper Networks may offer products and services that involve additional privacy-related issues. Please check the applicable product page on our Websites for information on such additional privacy-related issues. If there are contradictions between this Policy and the more specific information on a product page, the product page information shall prevail.

Information Collected

Personal information means any information relating to an identified or identifiable individual. If we link other data with your personal information, we will treat that linked data as personal information.

Juniper Networks collects the following categories of personal information:

  • First and last name.

  • Email address.

  • Postal or physical address or other contact information.

  • Social media account information.

  • IP addresses or other access log information.

  • Certain other information needed to answer a request; provide information and services; or comply with various national, state, provincial, or local governmental reporting requirements.

In addition, when accessing certain documents or services on our Websites, visitors may be asked to provide certain information, such as how they can be contacted, where they work, and what they do.

To the extent permitted by applicable law, we and the third parties we engage may combine the information we collect from you over time and across our Websites with information obtained from other sources, including third-party verification service providers. This practice helps us improve the overall accuracy and completeness of the information, and better tailor our interactions with you. Detailed information we collect is described in “Use of Cookies and Similar Technologies” below.

Purposes of Processing Personal Information

We collect and process personal information when necessary to fulfill purposes that are in our legitimate interests and/or when requested by you. These purposes include:

  • Operating and maintaining our Websites.

  • Viewing product demonstrations and software trials.

  • Accessing white papers, eBooks, and other marketing collateral.

  • Participating in marketing promotions.

  • Processing your order.

  • Creating an account.

  • Enabling the use of certain features of our products.

  • Personalizing your experience.

  • Participating in seminars, training courses, or in-person or online events.

  • Exploring career opportunities.

  • Conducting user surveys.

  • Using the “Locate Channel Partner” page.

  • Accessing secured partner sites.

  • Registering products.

  • Direct marketing by Juniper or its telemarketing service providers (e.g., marketing through physical mail, email, and social media).

  • Responding to an inquiry.

  • Providing technical support, consulting, or cloud-based information security services.

  • Meeting the needs of visitors to our Websites by answering questions or improving delivery of information and services.

  • Other legitimate purposes permitted by applicable law.

Marketing Information

From time to time and in compliance with applicable law requirements (e.g. based on your prior consent if required under the law applicable to you), we use contact information that you have provided to send you tailored information regarding our products and services, as well as other information we think may be useful to you. You can provide your preferences and interests, as well as update them if you’ve previously registered, on our preferences page located at www.juniper.net/opt-in. If you do not wish to receive any marketing information from us, you may opt out by clicking the “Unsubscribe” link on any of our emails, or alternatively, send the opt-out request to privacy@juniper.net.

Sharing and Disclosure of Personal Information

The personal information we collect will be used solely by and transferred only to Juniper Networks, Inc.; its global offices and subsidiaries; and its resellers, distributors, and service providers. These companies, contracted by Juniper Networks to deliver requested information and services, can use this information only to the extent permitted by applicable law. You may send a request to privacy@juniper.net to inquire about your personal information.

Additionally, an individual’s personal information is not shared outside Juniper Networks, except under conditions explained below and always in accordance with applicable law:

  • When we have an individual’s consent to share the information.

  • For legitimate purposes permitted by applicable law.

  • If sharing an individual’s information is necessary to provide a product or service that is requested. (If personal information is shared with third parties, we will only provide the information they need to deliver the product or service. Also, such companies are prohibited from using such personal information for any other purpose.)

  • In connection with, or during the negotiation of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or to another company.

  • As part of a joint sales promotion or to pass sales leads to one of our distribution partners.

  • To keep individuals up to date on the latest product announcements, product updates, special offers or other information we think they would like to hear about either from us or from our service providers (where we are permitted to send these types of communications).

  • In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process, including to meet national security or law enforcement requirements.

  • With law enforcement officials, government authorities, or other third parties as necessary to protect the rights, property, or safety of Juniper Networks, its business partners, you, or others, or as otherwise required by applicable law.

  • In an aggregated and/or anonymized form that cannot reasonably be used to identify you.

Security of Personal Information

Juniper Networks safeguards the security of the personal information and other data provided to us with appropriate physical, administrative, and technical procedures. Inside Juniper Networks, personal information is stored in secure and controlled servers with limited access. Your information may be stored and processed in the United States or any other country where Juniper Networks, Inc., its subsidiaries, or its service providers are located. When you use our Websites, you are transferring information to the United States and other locations where Juniper Networks or its service providers operate. While we strive to protect personal information, we cannot guarantee the security of the personal information provided to us, as no transmission of information through the Internet can ever be completely secure. We urge individuals to protect their personal information when using the Internet by, for example, changing passwords often and using a combination of letters and numbers, and making sure to use a secure browser.

If we learn of a security system breach, we may attempt to notify you electronically by posting a notice on our Websites or by sending you an email. You may have a legal right to receive this notice in writing or in any other form required by applicable law.

Use of Cookies and Similar Technologies

A cookie is an alphanumeric set of characters that a website transfers to the cookie file of the browser on your computer so that our Websites can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number.

Similar technologies are tools that can be used instead of or in conjunction with cookies, such as web beacons, which are small, non-recognizable pictures downloaded to your computer when a specific site is loaded.

When you visit our Websites, we may use cookies and similar technologies for the following purposes:

  • To help us recognize you as a unique visitor (just a number) when you return to our Website.

  • To allow us to tailor content or advertisements to match your preferred interests.

  • To avoid showing you the same advertisements repeatedly.

  • To develop leads for our sales organization and our business partners and provide direct marketing communications to you if you have consented to receive such communications.

  • To compile anonymous, aggregated statistics that allow us to understand how users interact with our site.

  • To help us improve the structure of our Websites.

  • To protect the security of our Website.

Our Website uses the following categories of cookies:

  • Performance Cookies: These cookies collect information about how visitors use our Website, such as which pages visitors go to most often, and if they get error messages from web pages. The cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated, and therefore, anonymous. For example, we use Adobe Analytics to understand how visitors engage with our Website. This means that when you visit our Website, your browser automatically sends certain information to Adobe. This includes, for example, the web address of the page you’re visiting and your IP address. You will find the details of how the Adobe technology collects and processes data at https://marketing.adobe.com/resources/help/en_US/reference/c_Privacy_Overview.html.

  • Functionality Cookies: These cookies allow a Website to remember choices you make (such as your language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts, and other parts of web pages you can customize. The information these cookies collect may be anonymized, and they cannot track your browsing activity on other websites.

  • Targeting and Advertising Cookies: These cookies are used to deliver advertising more relevant to you and your interests. They are also used to limit the number of times you see an advertisement, as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with our permission. They remember that you have visited a website, and this information is shared with other organizations, such as advertisers.

Two types of cookies may be used on our Websites: session cookies (which are temporary cookies that remain in the cookie file of your browser until you leave the site), and persistent cookies (which remain in the cookie file of your browser for much longer, though how long will depend on the lifetime of the specific cookie).

Disabling and Enabling Cookies

You can use your browser settings to withdraw your consent to our use of cookies at any time and delete cookies that have already been set. The website www.allaboutcookies.org contains comprehensive information about the process of opting out on different browsers. Note that by disabling certain categories of cookies you may be prevented from accessing some features of our Websites, or certain content or functionality may not be available.

If you don’t want Adobe Analytics to be used in your browser, you can block the cookies in your cookie setting by enabling the Adobe Analytics Opt-Out Feature.

If you are in the European Union (EU) and would like to opt out of third-party cookies relating to behavioural advertising, see www.youronlinechoices.eu. Opting out does not mean you will no longer receive online advertising. It does mean that the company or companies from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.

Do Not Track

There are different ways to prevent tracking of online activities. Some web browsers may allow you to enable a do-not-track feature that alerts the websites you visit that you do not want your online activities to be tracked. Our Websites may not recognize or react in response to do-not-track signals. At present, no universally accepted standards exist on how companies should respond to do-not-track signals. In the event a final universally accepted standard is established, we will assess and provide an appropriate response to these signals.

Your Privacy Rights and How to Contact Us

Juniper Networks encourages all individuals who provide personal information to Juniper Networks to keep their personal information accurate and up to date. Personal information may, in many cases, be updated by you online. You may also request to:

  • Access your personal information.

  • Have your personal information corrected, restricted, or deleted.

  • Obtain the personal information you provide to us under a contract or with your consent in a structured, machine-readable format.

  • Have us share (port) this data with/to another controller.

In addition, you can object to the processing of your personal information in some circumstances. These rights may be limited; for example, if fulfilling your request would reveal personal information about another person, or if you ask us to delete personal information that we are required by law to keep or have compelling legitimate interests in keeping.

If you have any concerns about how we process your data or would like to exercise any of your rights, you can contact us by emailing privacy@juniper.net. You can also contact Juniper’s data protection officer at privacy@juniper.net or by writing to Juniper Networks, Inc., 1133 Innovation Way, Sunnyvale, California 94089 USA.

If you have unresolved concerns, you have the right to complain to a competent data protection authority.

Retention of Personal Information

We will retain your personal information as needed to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.

Children and Privacy

Our Websites do not target and are not intended to attract children under the age of 13. Juniper Networks does not knowingly solicit personal information from children under the age of 13 or send them requests for personal information.

Third Party Sites

Our Websites may provide links to other third-party websites that are outside our control and not covered by this Policy. Juniper Networks is not liable for any information, content, products, services, software, or other materials available on or through an external website. The use of an external website or any information or other content found on external websites is subject to and governed by the terms and conditions of such website. We encourage you to review the privacy policies posted on these third-party websites.

Changes to Our Privacy Policy

Juniper Networks may amend this Policy from time to time, and if we make changes that affect the way we use your personal information, we will notify you by posting a revised statement on our Websites. Where appropriate, we will notify you by additional means.

Your California Privacy Rights

Updated Effective January 1, 2020.

If you are a California resident and have any concerns about how we process your data or would like to exercise any of your California privacy rights, including those described below, you can contact us by emailing privacy@juniper.net , or by writing to Juniper Networks, Inc., Attention: Privacy Compliance, 1133 Innovation Way, Sunnyvale, California 94089 USA. Please identify yourself as a California resident and provide sufficient information so we can take appropriate action, such as your name, email address or any additional information required. If you maintain an account with us, we may require that you submit your request through your account (to the extent permitted by applicable law). Finally, if we are processing your personal information as a service provider for a customer or partner, we may ask you to contact our customer or partner directly, to the extent permitted under applicable law.

California “Shine the Light” Law: California residents may request certain information regarding our disclosure (if any) of personal information to third parties for their direct marketing purposes, pursuant to California Civil Code Section 1798.83 (the California “Shine the Light” law). To make such a request, please contact us, identify yourself as a California resident, and provide sufficient information so we can take appropriate action, such as your name email address or any additional information required.

California Consumer Privacy Act (CCPA): California Civil Code Section 1798.100

Generally, we process data as a service provider for our customers and partners, many of whom are large enterprises who have the direct relationship with individuals using the Juniper Products. This means that, in addition to other exceptions under the CCPA that may apply (including for employees, contractors and business contacts), our processing of data as a service provider may not involve a sale of personal information of a consumer.

Right of Access (CCPA):

Certain California consumers may have the right to disclosure of information about our collection, sale or disclosure for a business purpose, of their personal information, including, to the extent applicable, the following:

  • The categories of personal information we have collected about such consumer.

  • The categories of sources from which such personal information has been collected.

  • The categories of third parties with whom we have shared such personal information.

  • The business or commercial purpose for collecting or selling such personal information.

  • The categories of such consumer’s personal information we have sold or disclosed for a business purpose, by category for each category of third parties to whom the personal information was sold or disclosed, or we will state that we have not sold or disclosed for a business purpose such consumer’s personal information.

  • The specific pieces of personal information we have collected about such consumer.

We will provide appropriate disclosures upon receipt of a verifiable request, to the extent required by law (or in our discretion if not required by law) and as permitted by our contracts, confidentiality obligations and applicable laws and regulations. We may not be able to provide all of the information requested, such as, for example: (i) if the personal information was collected for a single one-time transaction and if, in the ordinary course of business, such information was not retained; (ii) we would be required to reidentify or otherwise link any data that, in the ordinary course of business, was not maintained in a manner that would be considered personal information; (iii) the consumer used different browsers, devices or identifying information and we have not linked all such information together; or (iv) if the information was collected, sold or disclosed prior to January 1, 2019 or twelve (12) months prior to the receipt of such verifiable consumer request, whichever is later. If we receive more than two requests for disclosure from a particular consumer within a twelve (12) month period, we may decline to respond to such additional requests to the extent permitted under applicable law and regulations.

Right to Opt-Out (CCPA):

Certain California consumers may also have the right to opt-out of the sale of their personal information by contacting us and providing the verification information and other details we need in order to handle the request appropriately. We may, to the extent permitted under applicable law and regulations, continue to process data: (1) that is not personal information of a California consumer, including aggregate information, deidentified information, or publicly available information; (2) where such processing is otherwise permitted under the CCPA, including without limitation where we are acting as a “service provider” under the CCPA, or where the processing or data is otherwise exempt; (3) where such processing is required under applicable law or regulations; (4) to protect our legal rights; (5) to comply with our contractual requirements or other applicable laws or regulations; or (6) where information is not covered by CCPA or another CCPA exception applies. Due to technological limitations, we also may not be able to recognize opt-out requests if a consumer accesses our websites or our software, platforms or applications using a new browser, a new device, or new or modified personal information. If you believe we are selling your personal information despite your opt-out request, please contact us.

Right to Deletion (CCPA):

Certain California consumers have the right to request deletion of their personal information by contacting us and providing the required verification information and other details we need in order to handle the request appropriately. We may, to the extent permitted under applicable law and regulations, retain and continue to process data: (1) that is not personal information of a California consumer; (2) where such processing is otherwise permitted under the CCPA, including without limitation where we are acting as a “service provider” under the CCPA, or where the data or processing is otherwise exempt under the CCPA; (3) where such processing is required under applicable law or regulations; (4) to protect our legal rights; (5) to comply with our contractual requirements or other applicable laws or regulations; or (6) where another CCPA exception applies.

Non-Discrimination (CCPA):

California consumers have the right not to receive discriminatory treatment for exercising any of the privacy rights conferred by the CCPA, except as permitted under the CCPA. If you believe you have received discriminatory treatment for exercising your CCPA privacy rights, please contact us.

This document was last updated in May 2018 (and was updated for California effective as of January 1, 2020). Click here for the previous Privacy Policy.