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Troubleshoot Mist Zoom Account Integration Issues

This topic presents two common issues that you might come across when you link your Zoom account with Mist.

Authorization Error

Problem:

You see the You cannot authorize the app error message when you sign in to Zoom.

Solution:

Log into Zoom using an administrator account.

Zoom Meeting Details Not Listed in the Insights Page on the Mist Portal

Problem:

You do not see the Zoom meeting insights for a client in the Mist portal.

Solution:

  • Ensure that the client is connected to a Mist access point (AP) installed at the site.

  • Verify that the user has a Zoom business account subscription.

  • Ensure that the user logs into the Zoom application before joining the meeting.