What Is AIOps?
AIOps, or artificial intelligence for IT operations, is an industry term coined by Gartner. It describes technology platforms and processes that enable IT teams to make faster, more accurate decisions and respond to network and systems incidents more quickly.
AIOps contextualizes large volumes of telemetry and log data across an organization’s IT infrastructure in real-time or near-real-time. It then combines it with relevant historical data to generate actionable insights. AIOps is the embodiment of an assistant that has deep knowledge of the IT and network environment along with the ability to use that knowledge to provide real-time analysis and execute or recommend next steps.
Why Is AIOps Important?
AIOps increases the efficiency and performance of individual applications and services. Organizations using AIOps as part of their automated infrastructure and operations workflows are improving everything from security and outage incident response times to infrastructure purchases. Those just starting with AIOps see it as an investment in performance analysis, anomaly detection, and event correlation that gives them the ability to predict future network-impacting events.
Use Cases, Benefits, and Outcomes
What problems does AIOps solve?
AIOps analyzes and consolidates data from multiple sources. It observes and learns details from the environment and provides assessments based on overall quality of experience (QoE). In this way, AIOps is able to correlate network activities to determine and resolve problems before they’re noticed by end-users or IT operations staff.
AIOps provides root cause analyses of problems as or before they occur based on machine learning (ML) algorithms and contextualized data. Above all, AIOps democratizes the ability to troubleshoot among IT personnel with different levels of expertise, increasing overall operations efficiency across the team.
What are the components of AIOps?
An AIOps platform uses ML algorithms and contextualized data to provide root cause analyses and automatically remediate simple problems in the network. AIOps requires an AI engine able to correlate events and ML algorithms that extract knowledge or patterns from a set of observations. A virtual network assistant using natural language processing (NLP) enhanced by natural language understanding (NLU) and language generation (LG) combine to offer a powerful conversational interface that can contextualize requests, accelerate troubleshooting, and make intelligent decisions or recommendations to streamline operations.
What are the key capabilities of AIOps?
- Problem isolation/root cause analysis – With the large volumes of data in today’s networks, it’s difficult to pinpoint problems raised in trouble tickets, much less those that haven’t been brought to the attention of IT. AIOps correlates events in real-time by processing contextualized data, allowing operations teams to identify and rectify issues in a timely manner.
- Data-driven decision-making – ML algorithms drive data-based analysis, which offers operational recommendations or remediations rather than predetermined responses to networking faults or anomalies. This data-centric approach improves operations staffs’ troubleshooting efficiency.
- Predictive reporting – AIOps predicts network behavior and offers recommendations or remediations for fixing degraded performance and other anomalies within the network. This fundamental shift benefits operations teams by allowing them to be proactive in managing network operations, rather than chasing down issues that have already had an impact on users and the business. As a result, IT frees up time once spent in fire-fighting mode to tackle future business objectives.
What AIOps solutions does Juniper offer?
Juniper is a recognized leader in AIOps. Our wired access, wireless access, and SD-WAN solutions, for example, are all unified by Mist AI. These AIOps solutions simplify end-to-end troubleshooting, Self-Driving Network™ operations, and client-to-cloud insight into customer experiences. In addition, Marvis, the industry’s first AI-driven virtual network assistant, has an interactive conversational interface that provides simple recommendations to complex problems. All of these tools, driven by Mist AI, can save you time and money while maximizing the value of your network infrastructure.