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Troubleshoot Zoom Sessions Using the Marvis Conversational Assistant

Get familiar with the troubleshooting help available from the Marvis conversational assistant.

You can use the Marvis conversational assistant to list and to troubleshoot Zoom sessions. Network administrators can use the conversational assistant to quickly identify sites that experience issues with Zoom sessions.

List Zoom Sessions Using the Marvis Conversational Assistant

To list Zoom calls using the conversational assistant, you can use the following phrases:

  • list zoom calls for last 7 days

  • list bad zoom calls in last 7 days

Here is an example that shows the details that Marvis displays for "list zoom calls for last 7 days":

Chatbot interface showing Zoom call data for KR-Site-03 with top users, device names, MAC addresses, IP addresses, and site info for July 26-August 2.

Troubleshoot Zoom Sessions Using the Marvis Conversational Assistant

You can troubleshoot Zoom session issues using the conversational assistant. Marvis helps you to identify the root cause for the issue. To troubleshoot a Zoom session:

  1. In the Marvis conversational assistant window, enter the details of the client that you want to troubleshoot. In the following example, we use the phrase "troubleshoot application Zoom for LAPTOP-Q3HRNHI3 on Jul 28 between 10:00 AM to 10:28 AM".

    Marvis displays all the Zoom sessions that the client joined on the specified date.

  2. Click a session to view more details.

    In this example, Marvis reports that the user experience was bad.

    Troubleshooting interface for Zoom sessions on LAPTOP-Q3HRNHI3 with July 28th sessions. Highlighted session from 10:00 AM to 10:28 AM shows 367.9 MB data usage. User gave poor end-of-meeting feedback. Overall status marked as Beta with a red indicator.

    You can troubleshoot further by checking the client's overall experience in the network. In this example, you can see that the client experienced radio frequency (RF) capacity issues due to wireless interference.

    Troubleshooting interface showing Limited Capacity issue on LAPTOP-Q3HRNHI3 due to wireless interference at KR-Site-03 on July 26.

    You can click the issue, which is Limited Capacity in this case, to view more details.

    Diagnostic interface showing client RF capacity issue at KR-Site-03 with AP d4:20:b0:f1:01:77 failing.