Juniper Mist User Engagement

The Juniper Mist User Engagement cloud subscription service uses Virtual BLE (vBLE) array technology and cloud-based machine learning to drive down deployment costs and improve the accuracy of real-time indoor location services, from wayfinding to location-based proximity notifications. With our patented vBLE , indoor location services are finally easy to deploy and scale, giving you unprecedented accuracy and agility.


User Engagement is just one of the location services we offer. We also offer Asset VisibilityContact Tracing and Premium Analytics.

Key Features


  • Implement new wireless services, such as indoor navigation and proximity messages
  • Drive customer behavior with contextual offers
  • Trigger HVAC, security cameras, and other IoT devices based on user location
  • Easily direct employees to available resources such as meeting rooms
  • Share location information with colleagues, family, and friends

Features + Benefits

With accuracy up to 1 meter, real-time wayfinding helps your employees, guests, and customers get to where they need to be, with turn-by-turn directions and subsecond latency.

Proximity notifications and alerts let you greet your patients, clients, or customers as they arrive on site.

You can create push notifications anywhere with unlimited virtual beacons, and deliver contextually relevant messages anywhere for a personalized mobile experience.

 

Juniper Mist offers a mobile SDK with open APIs for full automation and seamless integration with complementary products.

Our User Engagement service includes base capabilities for analyzing up to 30 days of data, simplifying the process of extracting network insights from data and analytics across your enterprise.

You can review weekly schedules of repeat visitors (customer or employee) and then properly align your support resources or introduce enhanced premium services.

A Magic Quadrant Leader

Gartner Names Juniper a Leader in the 2020 Magic Quadrant for Wired and Wireless LAN Access Infrastructure

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CUSTOMER SUCCESS

Veterans receive proper care through wireless with Mist AI. The U.S. Department of Veterans Affairs’ Orlando VA Medical Center (VAMC) serves more than 400,000 veterans across a brand-new 65-acre, 1.2 million square-foot facility. As a state-of-the-art medical center, the Orlando VAMC is constantly looking for innovative ways to leverage technology to deliver a high-touch experience to patients, guests, and staff.

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Products in the Juniper Mist family

User Engagement

Our User Engagement cloud service uses Virtual BLE (vBLE) array technology and cloud-based machine learning to drive down deployment costs and improve the accuracy of real-time indoor location services, from wayfinding to location-based proximity notifications.

Technical Features
  • Implement new wireless services, such as indoor navigation and proximity messages
  • Drive customer behavior with contextual offers
  • Trigger HVAC, security cameras, and other IoT devices based on user location
  • Easily direct employees to available resources such as meeting rooms
  • Share location information with colleagues, family, and friends
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Premium Analytics

Premium Analytics cloud service offers network visibility and business intelligence to drive your digital transformation journey.

Technical Features
  • Network insights that help assure quality experiences across both wired and wireless networks
  • Monitoring and behavior reports for applications and clients
  • WAN visibility into link and application quality of experience (QoE)
  • Data ingestion, analysis, and reporting from Juniper and third-party network devices (not managed by Juniper Mist cloud services)
  • Segmentation of visitor network traffic patterns with dynamic categorizations for insights into trends and motion flows
  • Third-party data ingestion and customized reporting
Wi-Fi Assurance

Wi-Fi Assurance is a cloud service based on machine learning and driven by Mist AI. It replaces manual troubleshooting tasks with automated wireless operations to make Wi-Fi predictable, reliable, and measurable and provides unique visibility into user service levels.

Technical Features
  • Ability to proactively optimize wireless performance
  • Simple and secure access to resources
  • Dynamic packet capture for troubleshooting
  • Proactive root-cause identification
  • Network automation with APIs
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Wireless Access

The next decade will revolutionize enterprise networks with wireless advances, AI-driven automation, actionable insights, and microservices cloud agility and elasticity.

Indoor Location Services

Juniper Mist Indoor Location Services uses Virtual Bluetooth LE (vBLE) to enable businesses to provide location-based experiences that are engaging, accurate, real-time and scalable. 

Gartner Magic Quadrant for Wired and Wireless LAN Access Infrastructure, Bill Menezes, Christian Canales, Tim Zimmerman, Mike Toussaint, 04 November 2020.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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