Our commitment to the community and those on the front line.
COVID-19 (Novel Coronavirus) has been declared a pandemic by the World Health Organization. At Juniper Networks, the health of our employees, customers and partners is our top priority.
More than ever, we are committed to connecting organizations that are delivering critical services to those most in need, including healthcare, government and finance. We continue to provide secure networking and wireless solutions to ensure that every business, no matter the size, can deliver on their mission during this rapidly evolving time.
Read Rami’s blog to learn about our commitment to those on the front lines.
Juniper has maintained a preparedness plan for several years to manage the impact of an outbreak such as COVID-19.
The health and safety of our employees and their families is paramount. We are following applicable government recommendations, including stay at home measures. Juniper personnel are available to support customers in delivering critical network services.
We are here 24/7 to ensure that our customers and partners are fully supported during this time.
While we are always happy to meet with customers, we strongly encourage virtual meetings where possible. In affected areas, our sales teams will be available for remote engagements only. For critical support, please reach out directly to your account team, or contact us by phone.
In an abundance of caution, all in-person Juniper events have been cancelled through 2020. Join us at our Virtual Summits.
We are dedicated to supporting you every step of the way.
Global services staff are on call for critical support and to fulfill spare parts. We are prioritizing any and all support for medical, healthcare and/or senior care customers with free premium support services. Any customer in these industries will be fully supported, even if they don’t have an active support or maintenance contract.
Juniper maintains visibility into our operations globally, and are working around-the-clock to reduce the risk of any disruption to deliver orders on time and in full per our commitments.
We are monitoring orders closely to determine any impacts and will communicate to our customers and partners, as appropriate, via normal communication channels. Shipping vendors (such as UPS) will communicate status directly on orders already shipped.