Customer Success Story
Aveanna Reinvents Pediatric Home Healthcare
Caring for a child with special needs is challenging and stressful, and many families turn to Aveanna Healthcare. As the largest provider of pediatric home care in the U.S., Aveanna offers pediatric skilled nursing, pediatric therapy autism services, enteral nutrition, therapy, and adult services.
Homes deployed tablets to to deliver better care outcomes and simplify charting for nurses
Increased application performance with data center refresh
A scalable data center network to scale both traditional and cloud-native applications
Strategically with the business to enable growth
The private equity-backed Aveanna Healthcare was created to reinvent home healthcare for children and adolescents. “Aveanna is the largest pediatric home healthcare organization in the U.S.,” says Joseph Sharp, assistant vice president of technology strategy, governance, and architecture at Aveanna Healthcare.
Like many organizations that have grown by merger and acquisition, Aveanna relied on disparate applications and infrastructure. Aveanna set out to align technology with the needs of delivering the best care outcomes.
The foundation of successful transformation is Aveanna’s data centers in Atlanta and Dallas, built for the highest availability and redundancy. “In pediatric home healthcare, we can’t afford a single minute of downtime,” Sharp says. “The network has to be bulletproof. We can’t lose visibility to 30,000 critical-care patients.”
Aveanna worked with Stream Networks, an Atlanta-based consultant and managed services provider, to review its technology. Together, Aveanna and Stream Networks designed a best-of-breed data center that delivers agility and easy scalability as the business grows. “Juniper is the basis for a high-performance, extensible, and stable platform that will support Aveanna’s current and future data processing requirements,” says Andrew Martin, senior technology partner at Stream Networks.
Each data center has an identical architecture for a simple, modular design that is easy to scale out as workloads grow. “The network is the core of everything,” Sharp says. “Without a network, a business doesn’t exist. Juniper is a rock-solid foundation.”
Aveanna uses the Juniper’s QFX5120 Switch for the IP fabric spine-and-leaf nodes. As a protector of sensitive patient data, Aveanna also embraced a Zero Trust approach to cybersecurity. Using Ethernet VPN (EVPN)-Virtual Extensible LAN (VXLAN) for the overlay network architecture enables efficient Layer 2/Layer 3 network connectivity with greater scale, simplicity, and agility. Data center traffic is secured at the most stringent levels using the Juniper Networks SRX4600 Services Gateway.
“We made a decision to move to a modern data center deployment using EVPN/VXLAN because it puts Aveanna in a position to grow,” Martin says. “We can simply pop in additional QFX Series switches as leaf nodes and scale the fabric horizontally.”
With Juniper, Aveanna is prepared to make the most of a hybrid, multicloud environment. The data center fabric can accommodate any type of workload, whether cloud-native or traditional, and workloads and containers can move seamlessly and securely across data center resources.
“The underlay/overlay architecture with Juniper dovetails nicely for plans to migrate to a future with hybrid cloud and containerbased applications,” Martin says.
“With high-performing technology, we can increase overall efficiency and support our caregivers in the field,” Sharp says. Aveanna has more than 40,000 clinical and administrative staff in its pediatric home healthcare, staffing, and medical supplies businesses. The outcomes are stellar.
“With our entire data center refresh, including optimizing applications and databases and new compute, storage, and networking, we’re seeing a 30 to 50 percent increase in application responsiveness,” Sharp says. “Application access is near-real-time.”
That experience impacts not only skilled nurses and therapists who tend to children in their homes, but also Aveanna’s schedulers who manage the flow of patient care, ensuring that each child receives quality service and their families are satisfied with care. “
Overall increased application performance means we can fill shifts faster with qualified caregivers,” Sharp says. “The bottom line is that we can put more nurses in the field to take care of more children.”
Aveanna nurses and therapists bring skill and compassion to the lives of children with special needs and help support their families. With an innovative technology-empowered approach and the foundation of Juniper multicloud, Aveanna can continue to care for our most fragile children.
Published September 2020