Available for annual, onsite engagements, providing highly customized network architecture and design assistance to your organization.
Our Operation Resident Engineers reduce the number time-consuming tasks normally performed by your staff, including upgrades and installations, delayed deployment of new network capabilities, and resource-intensive network adaptation.
Organizations often find a dedicated Juniper Resident Engineer an effective way to support Juniper Networks products throughout their lifecycle while reducing the strain on internal staff.
| Feature | Benefit |
|---|---|
| Service quality and customer satisfaction | Your Resident Engineer understands both Juniper technology and your network and processes, for effective preventive maintenance and quick, efficient incident resolution. |
| Skills transfer | Resident Engineers assist your operations staff with hands-on technical issues, providing informal, on-the-job staff training as they deliver network support. |
| Return on investment | Resident Engineers help you minimize downtime and operational costs, avoid service-level agreement penalties, and introduce technology that supports new revenue-generating services. |
| Partnership | Resident Engineers provide a trusted channel of communication between your staff and Juniper Networks, and smooth escalation if necessary to resolve incidents. |
Juniper Networks Performance-Enabling Service and Support
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Awards
- Juniper Networks Ranked Among World's Best in Online Support for Fourth Consecutive Year: Company Inducted Into the ASP Web Support Hall of Fame for Outstanding Performance and Innovation in Online Service and Support
- Juniper Networks Awarded 2008 SSPA STAR Award for Service Excellence in Mission Critical Support - Hardware
- Product & Solution Awards
- Product & Solution Recognition
Junos-Powered Solutions Fuel the New Network
Our philosophy of a single, open approach means that a Juniper solution can make the network work in amazing new ways.
Junos-Powered Products Are the Building Blocks of the New Network
Juniper Networks routers, switches, and security devices run Junos. Junos runs the new network.
The New Network Starts with a New Philosophy.
Our unique Junos philosophy has led to many industry firsts. Now it drives innovation for our company and our partners, developers, and customers.
