Focused Technical Support
Focused Technical Support provides access to a designated team of senior Juniper engineers with extensive experience and highly focused troubleshooting skills relevant to your network profile and operational requirements.
For customers who have in place Juniper Care Plus, Focused Technical Support provides support for high-priority issues that can be customized to meet your specific network needs. This service allows you access to a designated team of senior engineers with extensive experience and highly focused troubleshooting skills relevant to your network profile and operating requirements, with a deep understanding of your network architecture, design, layout, even the applications that your network runs on. With in-depth knowledge of your network, this team provides tailored support services, so that you can be confident that high-priority problems are handled with a sense of urgency and a high level of efficiency by a team that knows your network and its complexity.
Focused Technical Support provides tailored support services, so that you can be confident that high-priority problems are handled with a sense of urgency.
| Feature | Feature Description | Benefit |
|---|---|---|
| Team of Senior Engineers | Access to a designated team of senior engineers for troubleshooting support, in-depth diagnostics, and root-cause analysis for critical and complex network issues. | Reduce OpEx and service disruption on your network through tailored, efficient support services from Juniper’s award-winning support organization. |
| Named Juniper Engineer | Access to a named Juniper engineer who acts as the lead support interface with the Focused Technical Support team. | Gain personalized support, with regular case updates, from a named Juniper engineer, who is your lead interface with Juniper’s team of network vendor experts, helping ensure that you get the most focused and responsive technical support. |
Performance-Enabling Service and Support
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Juniper Focused Technical Support Services is available globally. For details, please contact your local Juniper Partner or Juniper Networks field sales manager.
