Customer Success Story

Outletcity Metzingen engages millions with memorable shopping experiences

Outletcity strives to offer visitors the best shopping experience across any touchpoint. To achieve greater digitalization of the shopping experience, it deployed Juniper wireless networking, powered by Mist AI. The Wi-Fi covers 40,000 square meters of retail floor space as well as outdoor areas and parking garages.

Great Wi-Fi is particularly important for Outletcity’s many international visitors. Optimized Wi-Fi also supports Outletcity’s mobile app and loyalty club as well as retail analytics, and COVID-safe shopping.

Overview

Company Outletcity Metzingen
Industry Retail
Products used AP21,  AP41,  AP61,  BT11
Region EMEA
Outletcity Metzingen Image
Customer Success At-a-glance

4.2 million shoppers

Exceptional Wi-Fi to engage fashion-conscious shoppers in a holistic experience

10X increase in Wi-Fi coverage

40,000 square meters of retail floorspace plus outdoor areas

1.5X

Increase in usage of Outletcity mobile app

Challenge

Grow Shopper Loyalty

With fast, reliable Wi-Fi everywhere, Outletcity has seen a 1.5X increase in usage of its mobile app. That’s important because customers using Outletcity’s mobile app spend more than average.

A key factor was the design of Juniper Wireless Access Points, which converge Wi-Fi, Bluetooth® LE, and IoT. Integrated virtual Bluetooth LE beacons simplify future shopper engagement services.

With Juniper, Outletcity can deliver an optimized Wi-Fi experience in a very challenging retail environment. “With Juniper, customers have a seamless Wi-Fi experience everywhere they go,” says Sebastian Stelter, team lead project management and service support at Outletcity.

"To achieve greater digitalization of the shopping experience, we needed an excellent network infrastructure. A Juniper network enables us to deliver that experience."
Simon Drees Director of Omnichannel Services and Innovations, Outletcity Metzingen

At the Juniper Global Summit, hear from Outletcity Metzingen to learn how they boosted customer experience with AI-driven networking from Juniper Networks. (17:19)

 

The Products

  

Juniper Mist AP 21 Access Point
Product

AP21

The Juniper AP21 is a high-performance access point that supports 802.11ac Wave 2 Wi-Fi and patented virtual Bluetooth® LE.

Juniper Mist AP 41 Access Point
Product

AP41

The Juniper AP41 series are high-performance 802.11ac Wave 2 access points with integrated patented virtual Bluetooth® LE and Internet of Things (IoT).
Product

AP61

The Juniper AP61 series are outdoor access points that support 802.11ac Wave 2 Wi-Fi, patented Bluetooth® LE, and Internet of Things (IoT) integration.

Juniper Mist BT11 Access Point
Product

BT11

The Juniper BT11 is an enterprise-grade access point exclusively for Bluetooth® Low Energy.