Case Study

Lithium builds world-class SaaS with converged SDN cloud.

Lithium Technologies provides social customer experience management software for the enterprise, building trust between brands by simplifying the way people get information and empowering them to share their experiences.

“The most important thing for Lithium is to be known as the highest-performing, world-class SaaS company. In order to achieve this objective, we must smartly pick the right and the best solution.”

Joseph Sandoval, Director of Cloud Engineering, Lithium


Lithium’s software platform delivers a seamless digital customer experience across websites, social channels, and mobile devices, empowering brands to build vibrant online communities that drive sales, reduce service costs, accelerate innovation, and increase brand awareness, loyalty, and advocacy.

Business Challenge

As a leading social technology provider, Lithium understands the importance of feature velocity and enabling customer agility. Its plans included moving to a hybrid cloud and a microservices architecture, a move that would require a production-ready SDN solution that could seamlessly integrate Lithium’s existing public cloud assets with its growing private cloud.

Business Solution

Redapt, a Juniper Elite Partner, runs a converged cloud powered by MX Series routers, Contrail Networking, and Mirantis OpenStack. This powerful product combination enables Redapt to provide Lithium with an open network cloud SDN solution.

Business Results

The converged cloud has allowed Lithium to drastically reduce the time it takes to design, build, replicate, and deploy data centers in multiple locations. It also enables Lithium to rapidly release new services, such as a virtual private cloud (VPC) offering.

“Juniper and OpenContrail are a great pairing, as our customers can leverage the flexibility of an open-source-based product while assuring them access to Juniper’s technical support.”

Mark Williams, CTO, Redapt

How we put it together

Flagship edge routing platform for enterprise and service provider applications with unparalleled bandwidth, subscriber, and service scale.

Open SDN solution for cloud and Network Functions Virtualization improves business agility with security, availability, performance, automation and elasticity.