Training

Certification

Navigation Back up to About Overview
Policies and Exam Security

Program policies

This section covers the candidate agreement, conduct, correspondence, privacy, candidate identification and authentication, disability, cancellation, retake, exam scoring and exam retirement policies.

Exam security policies

This section covers security policies relative to before, during, and after your exam.

  • Program Policies

    Important Note: Referenced below is the new JNCP Candidate Agreement. Remember to read and be familiar with this agreement before your exam appointment. You will be required to accept the Candidate Agreement before beginning your exam.

    General Certification Policies

    Introduction
    CertManager Demographic Information
    Candidate Agreement
    Conduct
    Correspondence
    Privacy
    Candidate Identification and Authentication
    Disability
    Exam Recertification
    Provisional Exam Scoring

    Exam Retake Policies

    Written Exams
    Lab Exams
    Written Exam Grading
    Exam Retirement
    Logo Guidelines

    Cancellation Policy

    Written Exam
    Lab Exam

    JNCP Lab Exam Grading and Results Evaluation Policies

    JNCIE-SP, JNCIE-ENT, JNCIE-SEC and JNCIP-E Lab Exams

    General Certification Policies

    Introduction

    The Juniper Networks Certification Program (JNCP) consists of platform-specific, multitiered tracks that include both written proficiency exams and hands-on configuration and troubleshooting exams. Successful candidates demonstrate a thorough understanding of Internet and security technologies and competence configuring and troubleshooting Juniper Networks platforms.

    Provided here is current information on the JNCP policies and procedures to assist in your preparation for Juniper Networks Certification. Please review this document thoroughly to ensure your full understanding of the program. These policies and procedures will change on occasion. Significant changes will be announced to the certified audience on this web page and by e-mail to the e-mail address provided by you in your CertManager profile. It is important that you keep your contact information updated in CertManager in order for you to receive important updates to the program.

    CertManager Demographic Information

    For Juniper Network employees, it is required to include ‘Juniper Networks’ as your company name and your Juniper Networks email address as the ‘Primary’ email address in your CertManager account.

    For partners of Juniper Networks, please include your company name and your company email address as the ‘Primary’ email address in your CertManager account. Including your company name and company email address ensures your company receives credit for your certifications.

    Candidate Agreement

    All content — specifically questions, answers, and diagrams of the certification exams—are the proprietary and confidential property of Juniper Networks. This content may not be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any way without the express authorization of Juniper Networks. Candidates who sit for Juniper Networks certification exams must agree that they have read and will abide by the terms and conditions of the Certification Candidate Agreement [ PDF 103 KB ] before beginning the certification exam. The agreement applies to all exams and is presented for candidate approval and signature at the beginning of all exam attempts. Signing and adhering to this agreement is required to be officially certified and to maintain valid certification.

    We encourage all exam takers to read and thoroughly understand this agreement BEFORE going to sit for your test. Find the Candidate Agreement here[ PDF 103 KB ].

    Conduct

    Candidates must take no action that compromises the integrity or confidentiality of any Juniper Networks certification exam or certification program. Prohibited actions are described in the Certification Candidate Agreement [ PDF 103 KB ] and in the JNCP Exam Security web page. Penalties for violating the policy can include revoking exam results and banning candidates from the JNCP.

    Correspondence

    All official correspondence to certified candidates is sent to the e-mail or other address recorded in the JNCP CertManager credential management tool. Candidates are responsible for updating their personal information in CertManager to ensure receipt of official correspondence, achievement certificates, and other notices.

    Privacy

    Juniper Networks respects our candidates’ privacy and is committed to protect the personal information shared with us. The Juniper Networks Certification Candidate Agreement [ 104 KB ] and these Policies and Procedures describe how we collect and use your personal information.

    Program status for all JNCP participants is tracked through various tools, both internal and external to Juniper Networks. These tools (databases) are secure with strictly limited access. The overall content classification for this information is “Juniper Networks Company Confidential” and must be handled consistently with Juniper Networks corporate policy on information privacy. For more information regarding Juniper Networks privacy policy, see http://www.juniper.net/us/en/privacy-policy/.

    Internal and external organizations that pursue the JNCP designations require status reports regarding individual and organizational progress. The following guidelines outline the policies and procedures for processing requests for information, including individual and organizational status. Specific requests outside these guidelines are reviewed and approved on a case-by-case basis by the Juniper Networks Certification Program Office. All out-of-scope requests will be documented and reported to the Juniper Networks Certification Program Manager.

    Individual Progress Reports/Transcripts. Individual certification status is confidential. Individuals’ requests for their own personal progress reports are directed to CertManager. This tool provides information such as exams attempted progress toward certification and certification status. Program participants may publish their credentials to a third party by using the CertManager Publish Credentials tool.

    Juniper Networks Internal Organizational Requests. The JNCP provides a corporate-level skills assessment, which is directly related to the corporation’s ability to perform services. The following information is considered public information to Juniper Networks management:

    • Number certified by track and level
    • Number certified by organization, by track and level
    • Partner status by track and level
    • Customer status by track and level

    Juniper Networks External Organizational Requests. Customers and partners make significant investments in training and testing related to the Juniper Networks Certification Program. Status reports directly related to their investment are requested to assess corporate status and partner qualifications. To request external status information on customers and partners, the requestor must submit in writing (e-mail) a brief description of what information is required and the business justification.

    Juniper Networks will, under situations described above, share certified status. We will not share individual exam-level information such as pass/fail information, individual score, exams attempted and number of exam attempts.

    Candidate Identification and Authentication

    The test center admission process and lab exam verification process requires two types of personal identification. Both types of identification must have the candidate’s signature, and one must be government-issued photo identification. Individual CertManager, Pearson VUE accounts must be registered to your legal name as indicated on your government-issued identification and must match in both accounts. Also, exam registrations must be submitted under candidates’ legal names registered to their CertManager accounts. Failure to submit exam registration under the same legal name registered to the CertManager account may result in inability to attempt the exam.

    Disability

    If you are disabled and require special assistance to complete your Juniper Networks written exam, contact Pearson VUE at 1-800-466-0450 to make arrangements. Online or automated attendant scheduling services are not available for appointments that require special accommodations.

    If you are disabled and required special assistance to complete your Juniper Networks lab exam, contact the Juniper Networks Certification team directly at certification@juniper.net to make arrangements.

    Exam Recertification

    Certification status for exams expires after two years. Candidates with a valid certification must pass an exam designated for recertification to keep their certified status. Reminders will be sent to the e-mail address reflected in CertManager. Please refer to the specific recertification for the recertification requirements regarding your particular exam.

    Provisional Exam Scoring

    Candidates who achieve a passing score receive a ‘Provisional Exam Score Report’ after completing their JNCP exam at a Pearson VUE testing center. The score included on this report is not final.

    Juniper Networks then performs industry standard statistical analyses on all exam results to ensure compliance with the Juniper Networks Candidate Agreement [ PDF 104 KB ] and JNCP exam security policies.

    • Exam results that are determined valid are available in CertManager within three (3) business days of the exam.
    • Exam results that are identified as aberrant and outside an acceptable statistical range are invalidated because Juniper Networks is unable to certify that the candidate has demonstrated valid measures of their ability as sampled by the exam. The candidate is notified via email of exam retake options, if applicable.

    Juniper Networks reserves the right to revise an exam score anytime after testing if there is any evidence of misconduct, exam security violations or scoring inaccuracies.

    Exam Retake Policies

    Written Exams

    Candidates who fail their first attempt at an exam can retake it at any time. However, for any future attempts, a candidate must wait a period of 14 calendar days, beginning the day after the failed attempt, before they may retest for the same exam. Once the exam is passed, the candidate must wait at least 18 months before retaking the exam, which would generally be for recertification purposes.

    Lab Exams

    • Candidates who fail a lab exam must wait 14 calendar days before attempting again. These exams require significant support from proctors, other Juniper Networks staff, and lab equipment. The 14-day waiting period is required to ensure the candidate has had sufficient time to do more preparation to pass the exam. On the subsequent attempts, a manager’s approval is required.
    • We will not double-book a single candidate for a lab exam (that is, make two reservations at the same time for the same exam). Candidates must fail an exam before registering again.
    • Once passed, a lab exam may not be taken again.
    • Candidates who do not follow these policies are in violation of the JNCP Candidate Agreement and are subject to action as defined in the JNCP Exam Security website.

    Written Exam Grading

    • Passing scores are set by using statistical analysis for each individual test. Passing scores might not be consistent across all exams.
    • At the completion of a written exam, candidates receive a score report along with a score breakout by exam section and the passing score for the given exam. Juniper Networks does not publish exam passing scores.

    Exam Retirement

    When an exam retires it might or might not be replaced by another exam. Although exams are retired, the credentials earned from those exams remain valid and eligible for certification benefits through their normal two-year lifespan before recertification is required.

    Logo Guidelines

    Certified candidates may only use certification logos, certificates, and other collateral as provided and in accordance with the published Certification Graphics Usage from Juniper Networks Style Guide [ 2 MB ]. Individuals or entities that misuse certification logos, certificates, or other collateral might be subject to penalties up to and including being banned from the JNCP.

    Certified candidates may download their applicable logos directly from their CertManager account in the Downloads Center.

    Cancellation Policy

    Written Exam

    If you want to cancel or reschedule an exam, you must contact the Pearson VUE testing center one business day prior to your scheduled exam appointment. Canceling or rescheduling an exam less than 24 hours before the appointment is subject to a same-day forfeit exam fee. Exam fees are due for no-shows. Note: Candidates in Japan must cancel or reschedule appointments three business days prior to the scheduled exam appointment.

    Lab Exam

    Candidates can make changes and cancellations to lab exams 30 days or more prior to the date of the scheduled lab exam by logging into the JNCP Lab Exam Scheduling & Voucher website and selecting ‘My JNCP Lab Exams’. Locate the current JNCP Lab Exam registration and select one of the following options:

    • Reschedule: You are prompted to select a new date and location to move your Lab Exam; Your existing payment is automatically applied to the new Lab Exam registration.
    • Cancel: Your registration is cancelled and your payment refund is automatically processed within 2-3 business days.

    NOTE: If you are inside of the 30 day cancellation window, only the ‘Cancel’ option is available; In accordance with the Lab Exam Cancellation Policy [ PDF 42 KB ], any JNCP Lab Exam cancelled inside of cancellation policy is not eligible for a refund. In this case, a new JNCP Lab Exam can be immediately scheduled after the existing registration is cancelled. Current JNCP Lab Exam pricing will apply to the new registration.

    JNCP Lab Exam Grading and Results Evaluation Policies

    JNCP Lab Exam Grading

    JNCIE-SP, JNCIE-ENT, JNCIE-SEC and JNCIP-E Lab Exams are graded manually by qualified JNCP Lab Exam Proctors.

    • An email notification is sent once the candidate’s JNCP Lab Exam Results Card is available in CertManager (JNCP Lab Exam results are not sent via email)
    • Results are available within 15 business days from the exam date, unless otherwise indicated
    • JNCP Lab Exam Results Cards indicate Pass/Fail status only and do not include percentages, scores by section or for the overall exam
    • For Fail results, high-level feedback aimed to help candidates understand major topics in which additional study and preparation are recommended is included in the ‘Exam Comments’ box at the bottom of the JNCP Lab Exam Results Card

    Please email us at certification@juniper.net for questions or concerns regarding JNCP Lab Exam results.

    JNCP Lab Exam Results Evaluations

    • Lab Exam Results Evaluations are available for the JNCIE-SP, JNCIE-ENT, JNCIE-SEC and JNCIP-E exams
    • Lab Exam Results Evaluations are $250 USD; At this time, credit card is the only accepted payment method and refunds are only issued if results are updated from a fail to a passing grade
    • Lab Exam Results Evaluation requests must be made within 14 days of receiving lab exam results
    • Lab Exam Results Evaluations take up to four (4) weeks to complete from the date payment is received, unless otherwise indicated
    • Lab Exam Results Evaluations are limited to one per exam attempt
    • Lab Exam Results Evaluations cannot be cancelled once the review process has been initiated
    • Candidates receive an email notification containing the results of the evaluation; The evaluation results either confirm the initial grade or indicate the grade is being updated from fail to pass; No additional feedback or comments regarding the exam results are provided
    • No discount or vouchers are provided if the evaluation results in an update from fail to pass
    • Candidates may schedule their next lab exam attempt before receiving the results of the evaluation, but will not be given a refund if they cancel that registration within the cancellation policy window (please see below)
    • No exceptions or waivers to the JNCP Lab Exam Cancellation Policy are granted as a result of a JNCP Lab Exam Results Evaluation

    Note: Please access the JNCP Lab Exams tab on the JNCP Lab Exam Registration web page for instructions on requesting a Lab Exam Results Evaluation.

  • Exam Security

    Juniper Networks is committed to maintaining the credibility and value of our JNCIx certification and brand. Individuals and organizations that participate in questionable exam practices undermine the value of the Juniper Networks certification for all participants. Juniper Networks comprehensive and highly effective exam security program identifies and takes action against those who attempt to circumvent the established exam preparation process. A strong and effective exam security program takes into account the following:

    • Achieving certification is not easy. Participants work very hard to study and prepare for their Juniper Networks certification. When other individuals circumvent the proper exam preparation process, they undermine the hard work and dedication participants put into their certifications.
    • Juniper Networks certification is well-respected. When someone carries the Juniper Networks certification brand, customers, employers, and colleagues are confident that this distinction was earned by the demonstration of knowledge and skills.

    Summary of Exam Fraud Activities

    Juniper Networks identifies the following activities as exam fraud. Any individual or organization discovered to be engaging in these activities, whether they know it is exam fraud or not, is subject to corrective action.

    • Using live exam questions and or exam answers to prepare for the exam. Disclosing protected exam material, distributing protected exam material, or both, which includes sharing exam questions with other exam takers, members of your study group, colleagues, etc.
    • Requesting access to exam questions or other protected exam material in forums or other social networking sites.
    • Engaging others to take an exam on your behalf.
    • Giving or receiving unauthorized assistance when taking an exam.
    • Possessing or using unauthorized materials when taking an exam, which includes notes, recording devices, photographic devices or any other means.
    • Retaking an exam in violation of the Juniper Networks exam retake policy.
    • Altering exam scores, your score report, or both.
    • Reproducing exam materials by any means, including reconstruction through memorization.

    Any of these violations, or any other violation that compromises the security of the Juniper Networks certification, could result in revo­cation of your certification, barring you from future participation in the program, or both.

    How Do Security Violations Occur

    Preparing for Your Certification Exam

    Juniper Networks certification validates experience, education, and study. We offer extensive training and other learning materials to prepare you for your certification exam. All Juniper Networks certification exams are aligned with our training, which is often available in both instructor-led and self-paced formats. You can find all these resources on our education website. In addition, many Juniper Networks partners and employees have developed study guides, boot camps, and published books that can assist in your exam preparation. These materials are also found on the Juniper Networks Education Services Web site or offered by a Juniper Networks Authorized Education Center (JNAEC).

    We discourage the use of exam preparation materials that are advertised as “live” or “actual” questions and that are shared by individuals who have gained access to the actual exam questions. Many so-called “practice exams” currently available on the Web are either outdated, not relevant to the exam, or both, or they are actual exam questions and answers. Use of the questions that are shared by individuals will not prepare you for your exam. Use of so-called “practice exams” constitutes exam fraud and will result in immediate corrective action. Action is taken even if you are not aware that you have reviewed actual exam questions. When you have seen exam questions, the exam results cannot be a valid or fair represen­tation of your knowledge.

    Many Web sites, forums, social networking sites, and so forth are offering these questionable study materials. It is best to use only those materials approved by Juniper Networks or our authorized partners. If you are unsure about using a particular Web site, or about downloading advertised materials, please contact certification@juniper.net for clarification.

    Juniper Networks uses a unique approach to identify if a candidate had prior knowledge of exam questions. Our investigative process is based on sta­tistical analysis, similar to the process used to set exam passing scores. We will revoke exams and ban candidates from the program based on the results of this statistical analysis. Action does not require an eye witness to exam fraud or that the candidate admits to such. There is no appeal to this action.

    Taking Your Certification Exam

    When you take a certification exam, you are subject to Juniper Networks and the exam delivery site’s security rules. You must provide proof of identifi­cation (2 forms) and take the exam without access to notes, Web sites, or other supporting materials.

    You must take the exam yourself, offering proof of your identity, complete the exam without any assistance (except in the case of technology problems during a lab exam – proctors may assist with that), decline from offering as­sistance if asked, and refrain from using notes or other supporting media or materials.

    Engaging someone else to take an exam on your behalf, offering or accepting assistance from another exam-taker or the proctor (except in the case of technology problems during a lab exam — proctors may assist with that) during the exam, or us­ing anything but allowed materials is considered exam fraud and will result in immediate action.

    If you are unsure about a particular situation, please contact certification@juniper.net for clarification.

    After Taking Your Certification Exam

    The Juniper Networks exam retake policy specifically defines the circumstance and timeframe within which you can retake an exam if you did not pass it initially. This policy ensures that you have adequate time to learn the material required to pass an exam.

    Although you may remember a few exam items, you must maintain confidentiality. Do not share, discuss, take notes, or in any way repro­duce or communicate exam questions and answers.

    Violating the Juniper Networks exam retake policy, altering your exam score, or communicating specific questions and answers in any way is considered exam fraud.

    If you are unsure about a particular situation, please contact certification@juniper.net for clarification.

    Maintain the Integrity of Your Juniper Networks Certification

    Maintaining the integrity of your Juniper Networks certification is also your responsibility. If you become aware of any actions that could be exam fraud, you can report these events certification@juniper.net.