Provide Services and Support
Our Service Specialization offerings provide the tools you need to optimize your service practices to efficiently and profitably deliver a wide range of services related to Juniper products and solutions. Our goal is to ensure that the Juniper Networks solutions you implement for your customers are successful and scalable, and provide you with the opportunity to generate predictable and recurring revenue.
There are three service specializations designed to offer unqiue opportunities to grow your business:
- Operate Specialization
- Implement Specialization
- Design Specialization
The Partner Operate Specialists program gives Partners the opportunity to sell their own brand of maintenance service to end customers. Partners have maximum flexibility to maintain service relationships with end customers for Level 1 and Level 2 technical support — while relying on Juniper Networks for Level 3 technical support, parts inventory, and delivery. As a recognized Partner Operate Specialist, you can provide a single-source problem resolution process for your customers, while taking advantage of the benefits of Juniper's service organization and infrastructure to augment your support capabilities.
- Provides real-world technical troubleshooting techniques and resolution and escalation guides.
- Offers access to Juniper knowledge and tools to reduce your "time to resolution."
- Helps you maximize your gross margin by offering your own brand of support.
- Allows you to leverage Juniper Networks technical expertise while maintaining account control
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The Implement Specialization is a program that has been designed to recognize and reward you for the lifecycle management services you offer to your end customer.
- Reduce your deployment time for Juniper products by leveraging Juniper Partner designed guides.
- Allows you to accurately deploy Juniper products the first time for your customer, reducing your cost in follow-up assistance.
- Provides a way for you to ensure consistency and standardization of installations.
The Partner Design Specialist program offers the industry’s best practices to assist Partners in planning, configuration, and design of high-performance networks to optimize their customer network infrastructure.
- Provides network design assistance based upon industry best practices to help you support data collection and analysis, and incorporate results, findings, and recommendations into final design drawings and presentations
- Offers security architecture and design techniques that produce a comprenhensive technical output
- Allows you to get the job done right the first time with design review and verification process.
