AI-Driven Operations (AIOps)

Transform IT with AI and ML

The proliferation of devices, data, and people have made IT infrastructure more complex than ever to manage, with many looking to Artificial Intelligence and Machine Learning to help. AIOps take the complexity out of growing IT networks by automating key tasks, proactively addressing issues before they arise, and delivering unparalleled insight into user, device, and application behavior.

Juniper is a recognized leader in AIOps. Our wired access, wireless access and SD-WAN solutions, for example, are all unified by Mist AI. The AIops solution simplifies end-to-end troubleshooting, self-driving network operations, and client-to-cloud insight into customer experiences. In addition, Marvis VNA is the industry’s first AI-driven Virtual Network Assistant with an interactive conversational interface that provides simple recommendations to complex problems. All of these tools, driven by Mist AI, save time and money while maximizing the value of your network infrastructure.

Additionally, AI and ML are key ingredients in other areas of the Juniper product portfolio, enabling critical functions like network health and diagnostics with corrective actions (for example, Paragon Insights), intent-based networking and closed loop assurance (Apstra), and real-time actionable intel for threat prevention and protection (Connected Security).


A Magic Quadrant Leader

Gartner names Juniper a Leader in the 2020 Magic Quadrant for Wired and Wireless LAN Access Infrastructure.

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How Juniper helps customers

Gap Inc.

The retail industry is forever transformed. Technology has changed the way shoppers interact with their favorite brands. A multichannel experience is the new normal, and e-commerce sales continue to grow rapidly in comparison to in-store sales. Consumers don’t simply want to shop for products; they want to seek out a more engaging experience.


“Before Mist, we spent a lot more time troubleshooting. Now, we can slice and dice the data and see very clearly that we’re having a problem at a specific store."


ServiceNow deployed Juniper Mist’s Wireless LAN (WLAN) platform in their own offices to bring better automation and insight to their wireless users’ experiences.


"The above help desk integration has enabled them to reduce user-generated wireless trouble tickets in their corporate network by +90%, saving the IT department time and money while maximizing end user happiness."

Jackson Electric Co-Op

Coronavirus has exposed the digital divide like never before. Millions of kids across America don’t have Internet access, and Jackson Electric has set out to help in its corner of the Gulf Coast, with plans to deploy outdoor Wi-Fi hotspots for students and their families.  At the heart of the new Wi-Fi service will be the Mist Platform.


“Wired Assurance has pretty much eliminated the need for dedicated monitoring for our EX4600 switches in our offices.  Plus, Mist gives us greater visibility into our wireless clients than we’ve ever had before.”


“Mist has the richest data I’ve ever seen on a network platform.”


Dartmouth Transforms the Campus Experience with AI-Powered Insight and Automation

Universities are under pressure to meet student expectations for fast, pervasive, and reliable access to the applications they need, no matter where they are on campus. To deliver an amazing service experience, Dartmouth turned to a network powered by Mist AI and automation. 

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Gartner Magic Quadrant for Wired and Wireless LAN Access Infrastructure, Bill Menezes, Christian Canales, Tim Zimmerman, Mike Toussaint, 04 November 2020.

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