Customer Success Story
Juniper and Mist AI optimize warehouse logistics
Prime Cargo is Norway’s most flexible logistics partner, handling logistics for a diverse set of clients, from tire suppliers to ecommerce shops. Its Oslo warehouse is open 17 hours each day—and longer during peak season—and offers customers efficient loading and unloading, climate zones, and strong physical security.
To build a smart, customer-centric warehouse, Prime Cargo chose Juniper’s AI-Native Networking Platform for the huge space filled with goods. Juniper AI-Native Networking delivers better Wi-Fi coverage and an improved digital experience for the employees on the front line of fulfilling orders.
Overview
| Company | Prime Cargo |
| Industry | Logistics and Transportation |
| Products used | AP32, Wi-Fi Assurance, Marvis VNA |
| Region | EMEA |
50,000
Wi-Fi coverage
Square feet of warehouse space
<33%
Reduced capital expenses
Fewer APs needed for better coverage than previous wireless LAN
0
Wi-Fi complaints in the first 6 months
Improved user experiences using Juniper networking
Warehouses are among the most difficult Wi-Fi environments. Prime Cargo’s 50,000-square-foot warehouse’s high ceilings and racks, forklift trucks, variable stock levels, and goods like tires and wine can make fast, reliable Wi-Fi coverage everywhere challenging.
Prime Cargo’s legacy on-premises wireless LAN controllers lacked the reliability, capacity, and ease of management needed in a busy warehouse. Getting good support from the vendor was another frustrating issue, and IT had to endure long waits to get help to resolve issues.
Prime Cargo upgraded to the Juniper AI-Native Networking Platform, the only fully integrated AI-Native portfolio of campus and branch solutions. Prime Cargo can manage the wireless network under the Mist AI engine and microservices cloud infrastructure from onsite or anywhere with zero scheduled downtime for new feature rollouts. The logistics leader has everything it needs to deploy wireless networking quickly and securely, operate easily with near real-time insight into user experience, and realize lower TCO and OpEx.
Cloud-based alternative wins kudos
Prime Cargo chose Juniper and Mist AI for its warehouse wireless network to deliver high performance and simpler management. IT executives also wanted a service-oriented network solutions partner with deep technical understanding. They found both in Juniper and nLogic, who has earned the rigorous Juniper Partner Assured status.
Warehouse staff connect their laptops, wearable scanners, and other Wi-Fi devices through Juniper AP32 access points. Juniper Mist AI automatically manages the radio resources with dynamic channel and power assignment that factors in Wi-Fi and external sources of interference like shelving, moving equipment, and the stock itself.
Juniper Mist Wireless Assurance automates the Wi-Fi to be predictable, reliable, and measurable and provides unique visibility into user service levels. The IT team relies on Marvis Virtual Network Assistant to address disruptions to the user experience through natural language and suggested actions. Now that they have proven AIOps, IT has more visibility across the Wi-Fi network and can address potential issues before they impact users.
Juniper AP32 Wireless Access Points
The right partner, technology, and network boost growth
“We wanted a Wi-Fi solution that we could easily operate and make changes for ourselves, and we needed a partner that gave us quick, smart answers,” said Jon Grøntvedt, IT Manager at Prime Cargo. “We found the solution with Juniper and nLogic.”
The Juniper AI-Native Networking Platform combines AI, ML, and data to optimize user experiences and provide proactive notifications to correct potential issues. The warehouse Wi-Fi is more reliable and stable, and potential issues often resolve themselves before users are impacted, thanks to Mist AI.
From PoC to deployment in no time
Prime Cargo’s IT team is lean: Only three people support 180 employees and 150+ wireless devices. The trio installed the Juniper APs and had them in production without any problems. “It was quite easy to get everything up and running,” said Grøntvedt. “A Juniper network is easy to manage.”
Not one network complaint
Warehouse employees are much happier with the Juniper Wi-Fi. Complaints have dropped to zero and they report that the network is faster and more stable than the previous Wi-Fi as they pick, pack, and ship orders for delivery by truck, boat, or plane.
Wi-Fi services unleash new revenue possibilities
Since moving to Juniper networking, Prime Cargo was able to sell a wireless network service to customers. The Juniper network is adding business value for incremental revenue that doesn’t require huge resources to support.
Published February 2025