AI for IT Operations (AIOps)

Transform IT with AI, machine learning, and data science

Simplify operations and optimize user experiences across your wireless access, wired access, SD-WAN, Enterprise WAN Edge, data center, and security domains. With Juniper AIOps, you’ll benefit from data-driven insights and accelerated troubleshooting that allow you to deliver the best possible secured experiences and lowest costs from client to cloud. Boost user productivity with a network infrastructure that’s more predictable, reliable, and measurable while reducing staff time spent on networking trouble tickets by up to 90%, achieve 9x faster deployments, and realize networking-related OpEx savings of up to 85%.

Juniper AIOps is a core element and key differentiator of our AI-Native Networking Platform. It ingests data from multiple sources for robust insight into user experiences, including Juniper wireless access points, Ethernet switches, Session Smart™ Routers, WAN edge routers, and SRX Firewalls. Through a combination of robust data science algorithms, rich domain expertise, and Marvis, the industry’s only AI-Native virtual network assistant (VNA), Juniper AIOps reduces network incidents, help desk tickets, and onsite visits, all without human intervention.

Live events and on-demand demos

See AIOps in action. Check out our AI-Native NOW event series to see how you can reduce trouble tickets, minimize truck rolls, and drive more value with Juniper’s AI-Native Networking Platform. 

 

Explore the series

How Juniper can help

Juniper AIOps saves you time and money while allowing you to reduce your carbon footprint and derive maximum value from your network infrastructure.

Deploy faster and reduce costs

In this overview of Juniper's AI-Native campus and branch solutions, learn how deployment and operational efficiencies enabled by features such as templates, Zero Touch Provisioning (ZTP), AI-driven adjustments, and dynamic packet capture speed and simplify rollouts while Mist AI proactively identifies network issues.

Gain visibility into end user experiences

Learn how easy it is to visualize end user experiences with Service Level Expectations (SLEs). Juniper Mist captures, analyzes, correlates, and classifies event and performance data from your network and devices, providing you with an assessment of the quality of users’ experiences on your network. 

Precision troubleshooting with Marvis

Resolving the networking issues driving complaints like “The Wi-Fi is down!” and “The application is slow!” are notoriously difficult. Learn how Marvis helps you quickly analyze and correlate information about your users, clients, applications, and IoT devices so you can resolve seemingly impossible issues in seconds.

Related solutions

Automated Secure Data Center

The Juniper automated secure data center unites the multivendor automation and assured reliability of intent-based networking software with Juniper’s scalable and programmable switching and routing platforms.

Juniper Automation

Juniper builds automation into all products for programmability and offers a suite of tools to help you benefit from automation in your environment. We believe that delivering assured experience is the first (and most important) requirement for your NetOps and DevOps teams.

AI Data Center

Deploy high performing AI training, inference, and storage clusters with speed and flexibility. Juniper Validated Designs offer confidence and speed, giving you up to 10x better reliability.

Wireless access

AI-Native automation and insights—coupled with the agility and reliability of a microservices cloud—deliver optimized wireless access experiences and simplified network operations.

Wired access

Our wired portfolio—coupled with wireless—combines performance and simplicity at scale while delivering optimized experiences to users and devices via AI-Native insights and automation.

SD-WAN (software-defined wide area network)

AI-Native insights and automation simplify deployments and reduce troubleshooting time. A tunnel-free architecture eliminates inefficiencies, scaling limitations, and cost constraints of legacy solutions.

Enterprise WAN

The Juniper enterprise WAN solution empowers customers to make a smooth transition to a modernized architecture that’s flexible, automated, secure, and resilient.

READ WHAT MORE CUSTOMERS HAVE TO SAY

AI-driven Wi-Fi takes digital experience honours at University of Oxford

The University of Oxford is a renowned university and the oldest center of learning, teaching, and research in the English-speaking world. To deliver a better Wi-Fi experience to students, faculty, and staff, The University of Oxford IT Services is deploying AI-driven networking from Juniper. 

University of Oxford Image

AIOps FAQs

What is AIOps?

According to Gartner®, AIOps combines big data and machine learning to automate IT operations, including event correlation, anomaly detection, and causality determination. AIOps helps IT organizations monitor, analyze, and manage their IT infrastructures more quickly and accurately.

Are AIOps and AI for networking the same thing?

AI for networking is a subset of AIOps specific to applying AI techniques to optimize network performance and operations. Juniper’s AI-Native Networking Platform with Mist AI is an AI for networking solution.

Will network engineering jobs disappear with AIOps?

No. AI for networking helps IT teams become more proactive and productive, allowing them to focus on more strategic activities, such as digital transformation initiatives. AI is a tool to help network engineers and network operators whose human expertise cannot be replaced by AI.

What are the benefits of using AIOps in a network?

Users become more productive with a highly predictable and reliable network infrastructure. IT teams improve the efficiency and reliability of their operations, reduce downtime and outages, and improve the overall performance and availability of their services with networks that are automated, streamlined, and largely self-healing.

What are the benefits of Juniper AIOps?

Juniper’s AI-Native Networking Platform is foundational to how we deliver Juniper AIOps, which spans local wired and wireless networks, SD-WAN, Enterprise WAN Edge, data center, and security domains. Powered by Mist AI, Juniper AIOps ingests data from our wireless access points, Ethernet switches, Session Smart Routers, Edge Routers, and firewalls to provide real-time insights into user experiences and network health. And our Marvis AI-native virtual network assistant provides simple recommendations to complex problems for faster troubleshooting. With Juniper AIOps, customers have seen improved network performance, simplified operator experiences, improved productivity, cost savings, faster deployments, and more.

How does Juniper AIOps empower small IT teams in large organizations?

Juniper’s AIOps with Mist AI empowers teams to become more proactive and productive so they can spend less time reacting to network issues and more time on strategic business initiatives. With streamlined and automated networking workflows and self-driving network capabilities, problems can be remediated, sometimes without human intervention, before they result in downtime and bad user experiences.

How can Juniper AIOps save time and reduce operational costs for organizations?

By providing faster problem resolution and minimizing the need for onsite visits, Juniper Mist AI helps operators save significant time and reduce costs, as well as free up time for more strategic projects. Reducing onsite visits also helps organizations reduce their carbon footprint, supporting sustainability initiatives.

How does Juniper AIOps optimize user experiences?

Juniper’s industry-leading AIOps leverages Mist AI to optimize experiences for both operators and end users. Mist AI provides greater network visibility and enables faster issue resolution with event correlation, anomaly detection, root cause identification, and self-driving networking operations. Mist AI simplifies network management and ensures end users get high-performing, reliable experiences.

Can Juniper AIOps be integrated with existing network infrastructures?

Yes. Juniper Mist AI is designed to seamlessly integrate with existing network infrastructures, allowing businesses to leverage AI-Native solutions without requiring extensive modifications to their current systems.

How does Juniper’s AIOps secure user data?

Protecting end users’ data is mission critical to Juniper and we take many steps to ensure our customer data is secure:

  • Cloud security: Mist AI is co-located in tier-1 data centers with industry standard certifications that feature state-of-the-art physical and cybersecurity with highly reliable designs.
  • Encryption: Industry standard encryption is utilized for data communications across network administrators, infrastructure hardware/software, end users, and the Juniper Mist Cloud, while stored data is block-encrypted.
  • Data collection: Juniper Mist AI only collects required data to provide relevant insights into network health. Juniper minimizes collection and retention of data to simply data subject response and process.

 

To learn more about how Juniper secures user data, see the Mist AI Cloud Services Description.

How does Juniper ensure ethical processes and governance?

Juniper follows AI innovation principles to ensure that our AI solutions are mission-driven, transparent, explainable, inclusive, and secure.

Hear from our Chief AI Officer on the importance of ethical AI in this short video:

Bob Friday Talks - AI Alchemy: Building Trust in the Digital Wizard

Is Juniper AIOps explainable AI (XAI)?

Yes. To build trust and confidence in our AIOps, we provide transparency in how we leverage AI/ML tools.

To learn more about the logic behind Juniper’s AI solutions see our Explainable AI (XAI) webpage.

Where can I learn more about how Juniper’s AIOps solution could benefit my network?

You’re in the right place! Sign up for an AIOps demo and experience the power of the Juniper AI-Native Networking Platform. Built on an innovative microservices cloud platform and leading AIOps, it extends across your networking environment from wired/wireless access to local switching, security, data center, and the WAN.

ESG: The Role of AIOps in Network Infrastructure Operations

Learn key trends around AIOps and how it can help your team reduce complexity, improve productivity, and increase security.

Live Demo: Mist AI

Simplify network operations across your network with Juniper’s AI-Native Networking Platform.
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