ServiceNow Network Transformation Starts With Mist AI

Customer Corner Network AutomationSD-WAN
The title slide from the video. In the background is a woman sitting at a desk looking at a computer monitor screen. Over that are the words, “See how and AI-driven network can bring harmony.”

Network transformation starts with Mist AI.

ServiceNow partners with Juniper Networks to transform their network with a next-gen, full-stack wired, wireless, and SD-WAN solution. Join the ServiceNow team as they share their reasons for choosing Juniper and how the partnership has benefited them.

Read the full case study.

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You’ll learn

Who is this for?

Business Leaders Network Professionals

Guest speakers

Sajeev Nair Headshot
Sajeev Nair
Sr. Director Design and Build Engineering, ServiceNow
Satish Kumar Headshot
Satish Kumar
Sr. Network Manager, ServiceNow
Venkat Lakshminarayanan
VP Infrastructure and Operations, ServiceNow



0:04 service now is an Enterprise workflow

0:05 company if you have a business process

0:08 that can be digitized on our platform

0:10 Network being the critical utility in an

0:12 Enterprise we wanted to make sure that

0:14 we design and build it in such a way

0:17 that it can not just work for us for

0:19 today's needs but also scale for the

0:21 future and also we wanted to be we want

0:24 to build an intelligent Network that can

0:25 self in so which is very critical for us

Why artificial intelligence

0:28 to be able to identify problems before

0:30 it happens and then resolve it before it

0:33 impacts our customers that is why

0:36 artificial intelligence is very

0:37 important to us and it's a great

0:39 partnership we had bringing Marvis into

0:41 our platform because we have our own

0:43 capabilities and marrying this together

0:45 is a great use for us uh to be able to

0:47 predict and prevent problems it is super

0:49 important that we partner with somebody

0:51 where we can be convinced about the end

0:54 to end road map of their switching to

0:57 wireless to the van to The Knack

1:00 everything has to kind of fit in well

1:02 and should be in in harmony so I think

1:04 for us that's what we found with juniper

1:07 and going single stack was a no-brainer

1:09 for us at that point so service now we

Juniper Products

1:12 use um Juniper products that includes

1:15 the M wireless access points jiper ex

1:18 switches jiper SSRS and Marvis these are

1:21 the platforms that we use for jiper full

1:24 stack uh within service now Network

1:27 infrastructure so we have seen the

1:29 significant reduction in the wireless

1:31 issues reported which is almost like a


1:33 90% reduction we also seen the network

1:35 deployment has been significantly

1:37 improved which is almost a 50% uh faster

1:40 deployment bringing up any new office a

1:42 new site so when we plan and move to

1:45 Juniper we are able to avoid 60% of our

1:48 projected spend on the hardware for the

1:50 next 3 years so as part of our service

1:52 of social responsibility we want to

1:54 reduce our carbon footprint so that we

1:56 can have a better future for Our

1:58 Generations with the Trans

1:59 transformation we were actually able to

2:02 remove two racks of equipment and the

2:05 savings will be we will realize as we

2:07 grow when we build as a customer zero

2:10 for service now and integration with a

2:11 partner like Juniper bringing those

2:13 Technologies closer together to solve a

2:15 real world problem it is beneficial for

2:18 our entire user Community it is a great

2:20 partnership we are super excited and and

2:23 also be super excited to be part of the

2:24 Juniper's um AI

2:28 Journey

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