citizenM Creates Personalized Engagement for Memorable Hotel Experience with AI-Driven Network

Customer Corner AI & MLNetwork Automation
Image of the citizenM hotel’s logo.

Elevating guest experiences at this hotel pioneer.

If you’re in the hospitality business, you’ll want to watch for ideas on bringing innovation to your properties. With help from Juniper Networks’ AI-Driven Enterprise and Connected Security solutions, citizenM’s smart hotels offer digital check-in complete with room key via a kiosk or app in less than one minute. There’s more to know, so watch this video for the complete story.

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You’ll learn

  • How Juniper delivers reliable Wi-Fi for guests, from streaming to in-room smart home features

  • How guests can control room temperature, lighting, and shades from an in-room tablet

Who is this for?

Network Professionals Business Leaders


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0:03 Ambassador every click

0:05 [Music]

0:08 counts for us it all starts with the

0:10 guest

0:12 [Applause]

0:17 experience it has to be consistently

0:19 Flawless wherever they are in the world

0:21 right thank you so much First

0:23 Impressions really do

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0:28 time for our guests

0:31 and for our ambassadors everything at

0:33 Citizen M is

0:37 digital so being connected is a very

0:40 important part of who we

0:42 [Music]

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0:48 [Music]

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1:02 more on the modern traveler everything

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1:07 everything has to work every time and it

1:10 does I think that's what sticks out to

1:12 me you have more autonomy over your

1:15 hotel experience junifer technology

1:18 helps our ambassador to create a

1:21 smoother and more organized and more

1:23 customer focus job the customers loved

1:26 everything about this place the

1:27 technology the vibe and US of

1:30 [Music]

1:32 course I think it's a true partnership

1:35 supported by smarter

1:37 technology and you know Juniper makes

1:40 all this happen efficiently for

1:42 [Music]

1:45 us

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