Paul Notzold, Director, Juniper Networks

Get Deep Visibility with Juniper’s AI-Driven Network

The Juniper Garage AI & MLWired
Paul Notzold Headshot
Still image with a man named Paul Notzold standing behind a work bench that has a laptop on it.  There is a neon sign behind him that says ‘Juniper.’

Hearing “The Wi-Fi sucks” isn’t much to go on when investigating helpdesk tickets. See how Juniper’s Mist AI can increase network visibility, accelerate troubleshooting, pinpoint problems — and solve them before anyone notices.

Hear from customers and networking experts about how AIOps can contribute to reducing costs and trouble tickets — sometimes by up to 90%. Discover how it helped them deliver an amazing experience to everyone on the network.

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You’ll learn

  • How AIOps can contribute to reducing costs and trouble tickets up to 90%

  • How to deliver a better user experience on the network

Who is this for?

Business Leaders Network Professionals


Paul Notzold Headshot
Paul Notzold
Director, Juniper Networks

Guest speakers

Headshot - Chris Bedi
Chris Bedi
CIO, ServiceNow
Devon Miller
Network Engineer, Seattle Public Schools
Sudheer Matta Headshot
Sudheer Matta
Group VP, Product Management, Juniper Networks
Craig McGuire Headshot
Craig McGuire
Sr. Network Security Engineer, Large Outdoor Retailer
Sujai Hajela Headshot
Sujai Hajela
Executive VP, AI-Driven Enterprise, Juniper Networks


0:00 You there?

0:01 Can you see me?

0:03 Oh, hey.

0:04 Wow. It’s super creepy being stuck in the dark, isn’t it?

0:07 Well, the same is true when you’re trying to track down issues on your network,

0:11 especially, when help desk tickets are stacking up

0:14 and all they say is,

0:16 the WiFi sucks.

0:18 Doesn’t give you much to go on, huh?

0:20 And you know as well as I do that it may not even be

0:23 the WiFi.

0:30 Hey! I’m Paul.

0:32 Welcome to Juniper.

0:33 Today we’re digging into, “the WiFi sucks.”

0:38 Or does it?

0:39 “Well, the light’s on, so it must be fine.”

0:41 Up till now,

0:42 and with incumbent legacy networks,

0:45 you don’t get much to go on when investigating trouble tickets.

0:48 This, my friend, is a visibility problem.

0:51 “but the light is on”

0:54 And in most cases,

0:55 like she said, all you can see is, the light is on.

0:59 This changes now. With an AI-driven network,

1:01 you get the full picture of what’s happening on your network,

1:04 pinpointing any problems,

1:06 and even automatically fixing them before they ever become a problem.

1:11 Pretty cool, right?

1:12 Like so cool,

1:14 it can lead to a huge reduction of help desk tickets.

1:17 But don’t take my word for it.

1:20 We’ve driven a 90% reduction

1:22 in the number of issues reported by employees on wireless.

1:26 A 90% reduction in helpdesk tickets.

1:29 Unprecedented.

1:32 Now,

1:32 let’s take a quick look in our Mist product

1:35 and I’ll show you what you’ll be able to see,

1:37 so you can prevent those trouble tickets from stacking up

1:40 or even happening at all.

1:42 Here we are in Mist,

1:44 you’re seeing 7 SLEs, or Service Level Expectations.

1:48 Time to Connect, Successful Connects,

1:51 Coverage, Roaming, Throughput, Capacity, and AP Health,

1:55 all here to help you know exactly what’s going on in your network.

1:59 So, at a glance

2:01 “Successful Connects” stands out with only a 46% success rate.

2:06 Let’s click in and see what’s happening there.”

2:09 I can now see the factors that are contributing to this connection problem.

2:12 It looks like Authorization is the primary factor at 98%.

2:18 And then if I come down here I can start digging in more.

2:21 Such as the TIMELINE of this event happening,

2:24 or DISTRIBUTION so I can see the scope of the problem,

2:27 such as which APs are associated, and which operating systems.

2:32 And AFFECTED ITEMS to see which users

2:34 and applications are affected by the failure.

2:38 We can go deeper on each client.

2:40 Take “Denali” here.

2:42 I can see the actual events happening that impact Denali’s connection issues.

2:47 So I can now see root cause, and see things as detailed as dynamic packet capture.

2:52 With this unique level of deep insight,

2:55 you’ve just seen how quick it can be to uncover exactly what’s happening

2:59 and overcome a massive part of a troubleshooting headache,

3:03 making it much easier to start remediating a problem.

3:07 Now let’s hear about it in action.

3:09 How this insight has worked out for some Juniper customers.

3:12 Here’s a clip with our VP of Products, Sudheer Matta,

3:15 talking with Devin Miller from Seattle Public Schools.

3:18 One of my favorite features that we've got to experience,

3:21 we did have a couple minor issues with APs in the field,

3:24 but there's an ability where the, the APs will talk to neighbors via Bluetooth

3:30 and report issues about what's going on with the, with an AP that'll come up.

3:34 And that way I could go, well,

3:35 it's got an IP address, it's not getting an IP

3:37 address, it's on everything seems fine.

3:39 What's going on?

3:39 Even it saved a tremendous amount of time and stuff like that.

3:42 We were deploying it.

3:43 What Devon's talking about is, a Juniper Mist AP is actually gonna,

3:47 even if it has no cloud connectivity

3:49 because IP address is busted or port config is busted,

3:53 will be able to speak to its neighbor using Bluetooth.

3:56 Imagine if you are a retail store chain running thousands of stores.

4:00 Brad is, and Craig is, or a school district all over the city,

4:05 you know,

4:05 and running around finding these Aps and what's going on that Bluetooth,

4:09 you know, talking to the neighbor, AP game changing, right?

4:12 Absolutely,

4:13 I mean with the previous vendor solution that we had,

4:18 I wasn't around when they did that installation,

4:20 but

4:22 as we were do, as we're rolling this out and we're still rolling it out,

4:25 I've come to find

4:26 that there are APs that just never, ever came online

4:30 and no one even knew about it.

4:32 There's APs all over the district that no one knows anything about it.

4:35 We got lost. It wasn't tracked properly.

4:37 But it never happens to people.

4:38 We're tracking human spreadsheets, we're tracking them,

4:40 we don’t have to worry about this inventory tracking

4:42 and all these other things, and they just disappear.

4:44 And then someone says,

4:44 Hey, there's an AP here that doesn’t do anything at all.

4:47 And now we can see them now, that they're all being tracked properly

4:51 and they're coming online and reporting issues properly.

4:54 So the APs are working together to solve problems for you.

4:59 And like I showed you in the clip

5:01 the funny clips from our commercial, with “the light is on”?

5:04 Get a load of this.

5:05 When it was installed, there was a light on it,

5:07 so the installer figured right was fine.

5:09 But like in the Mist dashboard, it’ll say something like, no ethernet link.

5:14 It’s like how do I know if an AP is not working,

5:17 if it doesn't have an ethernet link?

5:20 Like that's how.

5:21 You’ve now seen how the network itself provides

5:24 insight into what’s going on

5:25 or not going on.

5:27 You also have Marvis to help you out

5:29 your very own Virtual Network Assistant,

5:32 that you can just simply ask,

5:34 “how is Bob’s Wifi today?”

5:36 Let’s hear more about Marvis, from Sujai Hajela, our SVP of Juniper Mist.

5:41 When you start talking to Marvis more and more, you can ask very simple things.

5:46 I mean, many of us have had these, you know, issues happen in a network.

5:50 We all huddled together.

5:51 There's a conference call.

5:53 We suddenly find out that we don't even know where the problem is.

5:55 We don't know what's the blast vector. We don't know who's impacted.

5:59 Simple questions, difficult answers.

6:02 Call up Marvis, bring Marvis.

6:04 Bring in in and say, Hey, how's my network doing?

6:07 You can ask, walk up to Marvi and say, Hey,

6:10 Taka is complaining in Japan.

6:12 What's going on with his issue?

6:14 Simply said,

6:15 Marvis comes and says having a roaming issue.

6:19 Great.

6:20 Now this is something by the way, we, I know we had some ServiceNow folks,

6:24 in the audience and they were moved up.

6:27 Thank you so much. Hi Sanjiv.

6:29 So if you think about it, this is something

6:31 which we learned from ServiceNow.

6:33 This is where I say company built based on the feedback we get from customers.

6:39 They had this program, and please allow me to say it

6:42 about program called Race to Zero.

6:45 And this was how do you maniacally reduce the trouble tickets

6:49 from over a hundred per month to they wanted zero.

6:52 I was a startup. I said, yes, I can do it.

6:54 We are down to at least two or three. So that's not bad.

6:57 But fundamentally, they were the ones who said, train Marvis that every morning.

7:01 All I want to say is how many unhappy users that there in your network.

7:05 You know? Exactly.

7:06 And you start getting proactive, right?

7:08 You start getting proactive in trying to address these things.

7:11 So if you think about Marvis, it was literally bringing it as bringing

7:15 AI as an interface where you have a digital concierge

7:19 sitting next to you, helping you with what's going on.

7:22 And that’s just a taste of what Marvis can do.

7:25 I hope you enjoyed seeing how Juniper’s AI-driven solutions can give you

7:29 more visibility into your network, saving headaches, saving time,

7:33 and making your life just a little bit easier.

7:37 Links are below if you want to catch the full videos of what I showed today,

7:41 or better yet, join us for one of our Wireless Wednesday’s demos.

7:44 And remember, don’t be afraid to demand more

7:48 from your network.

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