Challenges may arise during a software upgrade. As a network operations decision maker, you want to proceed cautiously. If you don’t move forward, functionality suffers, missing features develop, or product issues can cause downtime. If a problem occurs during the upgrade, network performance is compromised significantly.
With the Juniper Apstra Upgrade Assistance Service, the effort and risk associated with Juniper Apstra software upgrades is greatly reduced, providing access to Juniper Apstra managed data center experts, Juniper test engineers in Juniper test labs, and best practice methodologies.
Juniper® Apstra® software, a turnkey, multivendor automation solution, enables you to design, build, deploy, and operate data center networks from a single pane of glass. The solution simplifies automated data center operations across vast infrastructure such as controllers, routers, and switches. By focusing on reliability, Juniper Apstra enables network teams to manage their data center operations with confidence. Businesses that leverage Juniper Apstra to manage their data centers typically upgrade on a regular basis to ensure compliance and the latest features.
The upgrade process has both high rewards and risks. When all goes well, the day-to-day operations continue to move forward seamlessly. Failing to upgrade can have disastrous consequences. Resolving and restoring the network can be not only time consuming, but extremely costly.
Juniper Apstra Upgrade Assistance Service is designed to support enterprises that manage upgrade cycles of Juniper Apstra software by carefully planning, validating, and assisting with execution. The service helps ensure upgrades are successful with minimized adverse impacts. Benefits of the service include:
- Seamless delivery is pre-packaged and remote.
- Expert review of your Juniper Apstra software requirements, assessment of Juniper Apstra software upgrade risk, analysis of potential impacts on your network, and recommendations on a target Juniper Apstra software release for your requirements.
- Thorough testing of Juniper Apstra software release from current deployed release to a recommended target Juniper Apstra software release in our Juniper Customer Certification Lab (CCL) environment.
- Remote engineering assistance is provided for upgrading Juniper Apstra software during the change implementation window.
Our service gives your organization access to:
- Juniper Apstra data center experts
- Juniper test engineers in Juniper test labs with extensive knowledge of Juniper products and technologies
- Proven best-practice upgrade test methodology and tools that provide a high degree of upgrade assurance
- Faster completion speed, deterministic timelines, and reduced upgrade risks
Juniper Apstra Upgrade Assistance Service begins with an assigned Juniper technical resource as your single-point-of-contact for the duration of service. Juniper resource will set up a virtual kickoff meeting with you and project stakeholders. The meeting reviews your upgrade requirements, service engagement scope, milestones, and customer responsibilities.
After the kickoff meeting, a targeted Juniper Apstra software release recommendation is created. This includes an assessment of your current Juniper Apstra software version, per provided feature requirements, problem history, and your infrastructure. This is followed by an analysis of the target Juniper Apstra software release to determine the potential impact on your network. The analysis includes a review of additional software features and software defects with the best course of action for you. A recommendation for the target Juniper Apstra software version for the upgrade is provided with a consolidated report containing upgrade requirements assessment, target software analysis, and any identified improvements.
Once the recommended release for the Apstra software upgrade is available, the service provides you with Juniper expertise and resources to perform the Juniper Apstra software upgrade validation, including upgrade procedure testing in Juniper labs prior to implementation in a production network. It qualifies one software release upgrade test cycle for Juniper Apstra Server from current deployed release to a recommended targeted release. A final Test Exit Report with the Upgrade Method of Procedure (MOP) will be delivered to you. The MOP will outline steps for upgrading the Juniper Apstra Server, as well as a “back out” plan for the new Juniper Apstra software and restoring old software in case issues occur.
Juniper Apstra Upgrade Service closes with the Juniper engineer collaborating with you during one maintenance window for one software release upgrade of Juniper Apstra Server to assist with any questions, concerns, or problems. The Juniper engineer will transition any outstanding issues following the change control maintenance window to your point-of-contact for follow-up and escalations to Juniper technical support teams. During a post-upgrade review, a Juniper engineer will discuss the software upgrade to assess accuracy and actions.
Features and Benefits
|Single Point-of-Contact||Juniper holds virtual kickoff meeting to review your upgrade requirements, service engagement scope, milestones, responsibilities, data collection requirements, and delivery process.||
|Software upgrade requirements assessment||Juniper engineer reviews the current conditions, problem history, and feature requirements of your Apstra managed data center network.||
|Software release analysis||Juniper engineer analyzes the targeted software release to determine potential impact on your network.||
|Software upgrade recommendation||Juniper engineer provides software upgrade recommendations based on the target software release analysis.||
|Upgrade test plan creation and review||Juniper test engineer writes upgrade test plan to cover multiple pre- and post-upgrade scenarios and reviews the test plan with you.||
|Upgrade test execution and defect management||
|Test Exit Report and MOP delivery||Juniper test engineer delivers a final Test Exit Report and upgrade MOP that will outline the steps for the upgrade of the Juniper Apstra Server and connected devices when applicable.||
|Upgrade maintenance window technical consultation||Juniper engineer is available during the software upgrade process to assist you with any questions, concerns, or problems.||
|Post upgrade maintenance window review||
Additional Juniper Services Options
As leaders in data center networking, Juniper Services consultants and engineers are uniquely qualified to assist you in designing, implementing, and optimizing network solutions. The following services are available to help you deploy, migrate, and operate your next-generation data centers using Juniper Apstra. https://www.juniper.net/us/en/services/juniper-data-center-deployment-services-datasheet.html
Juniper Training Options
Network engineers automating data center deployments and migrations with Juniper Apstra should consider attending the Data Center Automation Using Juniper Apstra (APSTRA) training course. Engineers will learn the foundational knowledge required to work with Juniper Apstra and to manage data center networks with Juniper Apstra software. Alternatively, the All-Access Training Pass provides access to every Juniper instructor-led or On-Demand (self-paced) training course, for a full year, for one low price.
Juniper Service and Support
Juniper ensures operational excellence by optimizing the network to maintain required levels of performance, reliability, and availability. For more details, please visit https://www.juniper.net/us/en/products-services/
To order the Juniper Apstra Upgrade Assistance Service, or for additional information, contact your Juniper account manager. The lead time to start the service delivery is four to eight (4 to 8) weeks from time of purchase. For additional details such as scope, deliverables, eligibility, and exclusions, please refer to corresponding Service Description https://support.juniper.net/support/guidelines/
The scope of this service is for Juniper Apstra Upgrade Assistance Service only and does not include separately sold assessment, design, migration, or deployment services. If you require additional services from your Juniper Services consultant, please contact your Juniper account manager.
About Juniper Networks
Juniper Networks brings simplicity to networking with products, solutions, and services that connect the world. Through engineering innovation, we remove the constraints and complexities of networking in the cloud era to solve the toughest challenges our customers and partners face daily. At Juniper Networks, we believe that the network is a resource for sharing knowledge and human advancement that changes the world. We are committed to imagining groundbreaking ways to deliver automated, scalable, and secure networks to move at the speed of business.
1000786 - 001 - EN NOVEMBER 2023