University of Reading reimagines its campus network to support student engagement and success

University of Reading, one of the most popular education choices in the UK, was well on its way to transforming its IT infrastructure to enable the many ways technology is integral to education. By reimagining its network infrastructure with Juniper, the university is creating innovative ways to guide students through rigorous education.

Overview


Company University of Reading
Industry Higher Education
Products used Wi-Fi AssuranceMarvis VNAWired AssuranceUser Engagement
Region EMEA
University of Reading Case Study Image
Customer Success At-a-glance

17,500

Students and 4000 academic and support staff

£500

Million investment in future of university

Create digital foundation for student engagement and success

Simplify IT support with a self-driving network 

Challenge

Build a digital foundation to enhance the student experience

University of Reading was migrating to an AI-driven network to deliver better digital experiences for students, faculty, and staff when the pandemic hit. Its Juniper network, driven by Mist AI, provided a flexible foundation to allow a quick pivot to remote instruction.

“We needed to enable new digital ways of working due to the pandemic,” says Stuart Brown, director of digital technologies at University of Reading. “We achieved in 12 months what I could only have dreamed of achieving in five years. We went from full campus delivery of instruction to fully online in six weeks.”

SOLUTION

An autonomous network is the foundation for education innovation

University of Reading is on a multiyear journey to build a self-driving network to enable innovative programs and services that engage students and keep them on track for on-time graduation and successful futures.

“We wanted to simplify, standardize, and optimize IT so that we could produce services that would add value to our students,” says Brown.

A modern campus network was a prerequisite to this vision. The university relies on Juniper Series High-Performance Access Points and Juniper EX Series Ethernet Switches for its campus network.

AI-driven user experiences and IT operations are enabled by Marvis Virtual Network Assistant, Juniper Mist Wi-Fi Assurance, and Juniper Mist Wired Assurance. Juniper Mist User Engagement is integral to the university’s student engagement efforts and for campus health and safety.

An AI-driven Juniper network delivers value for the IT team, reducing the number of network-related helpdesk tickets. AIOps empower front-line support staff to solve more problems on their own without having to escalate issues to network engineering.  

Nice young woman working on the laptop
OUTCOME

Reimagining the network to support student engagement and achievement

At University of Reading, the network is more than great connectivity: It’s the foundation of innovative new services and experiences for students, faculty, and staff.

Imagine this: A staff member arrives at a campus car park entrance. She’s recognized, the gate opens, and she’s directed to a parking space. When a student stops at the café on the way to class, the café’s mobile app greets her, offers “the usual,” and perhaps even a discount. Location services show her the fastest way to class.

The network can also provide insights into student success. Integrating location data with the university’s attendance management system, for instance, may reveal whether a student regularly attends class. With insights like this, along with other indicators of educational success, the university can take action to help students stay on track.

As one of the world’s premier research universities, University of Reading has a broad community. The university is focused on key areas that will attract students, provide a strong education, and help them qualify for good jobs, including technology, film and television, and digital health. 

“Juniper opens up a wireless-first strategy that we didn’t have before. As we shift to data-driven decision making, Juniper future-proofs our strategy.”
Stuart Brown Director of Digital Technologies, University of Reading

A self-driving network enables University of Reading to create innovative digital services that support student engagement and academic success.

 Published October 2021