Natasha Koskenniemi, Global Campaign Marketing Manager, Juniper Networks

Zero Touch Testing for an Assured Service Experience

Network Automation
Natasha Koskenniemi Headshot

Watch as Cyril Doussau, Product Strategy & Marketing, Juniper Networks and Anil Rao, Research Director and Head of Telecoms Applications Research, Analysys Mason, discuss how to confirm service levels before onboarding customers, quickly locate and fix issues along the end-to-end path and automate the most critical service processes.

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You’ll learn

  • How automation can help engineering and operation teams

  • How to leverage Active Assurance as part of the full service lifecycle

Who is this for?

Network Professionals Security Professionals


Natasha Koskenniemi Headshot
Natasha Koskenniemi
Global Campaign Marketing Manager, Juniper Networks
Cyril Doussau Headshot
Cyril Doussau
Product Strategy & Marketing, Juniper Networks

Guest speakers

Anil Rao Headshot
Anil Rao
Research Director and Head of Telecoms Applications


0:02 hello everyone thank you for joining us today we're thrilled to be here because this is our first webinar since the

0:09 Juniper Networks acquisition of net rounds hopefully you've all heard by now that

0:14 netrons has been rebranded and is called Paragon active assurance a part of Juniper's Paragon automation

0:21 portfolio today's webinar will be held by Juniper Network's surreal desau product

0:27 marketing director for Paragon Wan automation previously the VP of marketing at that rounds

0:34 he will be joined by analyst Mason's Anil Rao principal analyst and

0:39 researcher today's agenda will start by identifying the need to improve customer experience

0:45 and satisfaction in Telecom engineering and operation teams the

0:50 challenges that they have and how automation can help them how to leverage active Assurance as part

0:56 of the full service life cycle the service activation testing problem and how you can easily solve it

1:03 key characteristics for automated active assurance and moving into a tier one success story

1:10 followed by finally a q a session now you will see at the bottom of your

1:16 screen a q a box please feel free to write your questions in that box during the

1:23 presentation some questions will be addressed verbally at the End by our speakers

1:29 alternatively you'll receive a direct reply in the chat box

1:34 without further Ado cereal over to you thank you Natasha my name is sir duso I

1:40 am a director of product marketing at Juniper Networks I'm quite happy to be co-presenting here with Anil today from

1:46 analysis Mason Anu Anil from many years and is truly an expert in service assurance and automation

1:53 I would also like to thank you everyone on this webcast and for participating to this webinar on zero touch testing

2:02 as we all know communication satisfire can differentiate with Superior customer experience

2:08 this is that not surprising that in the Telecom study from ads unearning that we

2:13 see here we can see that 78 percent of respondents claim that customer experience and satisfaction are top

2:20 priorities however as we can see one of the survey participants responded that currently

2:26 our industry is plagued with churn levels that will terrify any other Industries

2:32 so let's see how we can improve this and so when talking about customer

2:37 service experience there are many aspects that we could focus on for example we could make sure that we have

2:43 the right offer um that for the the bidding processes are easy and automated

2:49 in this webinar we're going to focus on explaining how a service provider can deliver the right service

2:55 characteristics from day one and how they can make sure that engineering teams can onboard customers

3:01 quickly without impacting customer experience all thanks to our zero touch

3:07 testing solution so one of the issues that our industry has had for many years is that customers

3:14 are first to find network problems and a recent survey from Juniper Networks with 200 large companies in

3:21 North America revealed that network problems are not reported or reported by

3:27 end user and only 39 of them are discovered by network operations

3:32 this means that more than 60 percent of network problems are discovered by customer are not reported at all

3:41 this is something that needs to change if we want to achieve our strategic objective of improving customer

3:46 experience and satisfaction so prior to describe the solution and it

3:51 will now explain what our communication service for your wider challenges and

3:57 how the process needs to evolve to assure customer experience

4:02 thank you Cyril um that's a great introduction to why

4:08 service providers must put customer experience at the heart of their business strategies

4:15 um especially in the context of network service experience so in my part of the presentation I will

4:22 argue that service providers need to think about a new operations model to to

4:30 address some of the challenges that Cyril explained in his initial remarks

4:36 and I believe Network automation is foundational to

4:41 this new operations model so I'm going to try and explain this in a little more detail

4:46 so in the chart here you see I've tried to sort of um depict the the traditional operations

4:52 model highly simplified of course so in this operations model

4:57 um the organization design and the business processes um were designed for traditional voice

5:04 and data services as siled and highly manual processes

5:10 so network engineering and field operations you know build out the network

5:16 followed by the business and I.T operations creating the customer orders and then it and network operations

5:23 provisioning the service orders and finally the operations and Engineering teams managing the day-to-day Network

5:30 and service operations into Department collaboration

5:36 um has been critical to make this model work but then this has been done largely in a

5:43 manual manner this is one of the key reasons why service providers face some of the

5:49 issues that Cyril explained earlier so the siled processes with manual

5:56 interdepartment handovers lead to an inward focus on operations losing sight

6:03 of the the broader business goals such as customer experience

6:08 Superior customer experience and so on so in my part I want to propose a new

6:14 operation model for what we call is the end-to-end service life cycle automation which is

6:21 fit for purpose for the 5G error and more specifically

6:26 um to achieve these broader goals including reducing Opex increasing service agility

6:34 and asil was saying delivering Superior customer experiences

6:40 also a new operations model will be necessary to support new business models

6:48 such as Network as a service or network slices and so on as well as managing the

6:53 network complexity of the sdn and cloud-based 5G networks that we are

7:00 starting to operationalize on an ongoing basis here is a simplified illustration of the

7:08 what what the industry calls as the intent driven Network automation framework

7:14 for service life cycle automation now one of the basic principles of this

7:21 new operation model is that the business intent drives

7:26 um the rest of the operations now the business intent could be an Enterprise uh wanting a low latency Network slice

7:34 or wanting to set up 100 sites with sd-wan as an example

7:42 so this business intent drives the automation of the service design

7:48 for that Network slice so at this point the service

7:54 characteristics of the network slice is encapsulated in the service

8:00 design which is then translated into service intent through the service orchestration

8:07 process the service orchestrator then orchestrates across one or more Network

8:14 orchestrators which which further encapsulates the sort of the functions

8:20 for translating the service intent to network intent

8:25 so during this process the network orchestrators instantiate and activate the the networking resources

8:32 associated with the service as well as validating and monitoring the network

8:39 and service um as well as performing analytics driven automated actions

8:47 um so these automated actions would then drive the the self-healing process of

8:53 the network um on the service um before they have an impact on

8:59 customer experience so at this point we've we've sort of moved from

9:06 uh the design time operations to the to the runtime operations and then back

9:11 into the um Handover back into the runtime operations uh with with the with the

9:19 um monitoring of the customer experience so in this mode uh the service life

9:25 cycle within runtime operations is a fully automated policy driven uh

9:32 self-controlling loop um with the necessary touch points with the design time operations with with the

9:39 Handover from the service orchestration to network orchestration on one hand and

9:44 the the self-healing and and the and the automation of the runtime operations back into the customer experience and

9:52 back into the business intent um so that's on the that's the other way

9:57 now according to our latest numbers um there are now more than 100 5G

10:04 networks launched in over 44 countries so

10:09 even as these Networks are being launched um service providers are telling us that

10:16 they are in the midst of a plethora of network automation initiatives

10:23 so in this survey of of 55 service providers that we did more than 51

10:30 percent uh said that Network automation is a top three strategic priority

10:36 and then that number you know increases to 75 percent uh who said that it is a

10:42 top five initiative so when you add the the the top two categories

10:47 now when we probed further service providers also stated that increasing

10:54 service agility um leading to enhanced customer experience and reducing Opex were the

11:02 key drivers for Network automation now achieving the goal of full Network

11:09 and service automation like I explained um in in in in in in in the chart a

11:15 couple of slides ago now achieving that sort of uh full automation

11:21 um will be a multi-year journey and it will require an incremental or a stepwise approach

11:28 so analysis Mason believes that service providers will need four key highly

11:34 inter-working OSS pillars to achieve this goal so we need on one hand the service

11:40 design and orchestration systems which enable automated Network planning design rollout and and service design functions

11:50 um supported by automated customer and service order orchestration right so this is mostly on the on the design time

11:57 operation side of things so these systems will will translate the the business intent into service intent

12:04 like I was explaining earlier and and Design Services by decomposing the

12:09 customer request which is the business intent into network service requirements

12:15 second Network orchestration systems uh will translate the service intent into

12:20 Network intent managing and and dictating the the network resource life cycles within as

12:28 well as across domains as well as as we're seeing

12:35 um with the introduction of edge clouds and and Central clouds and so on the

12:40 orchestration systems will have to work across these distributed Edge clouds as well as Central clouds to ensure that

12:46 the the service services are activated when and where required and configured

12:53 as needed third a robust Assurance platform or a

12:59 solution is going to be essential to support automation at every layer and

13:05 every domain of the network so the Assurance solution monitors the network and the service performance as well as

13:12 validating the services as they are activated um and and the solution must integrate

13:20 into higher level orchestrators to achieve the the closed loop automation that I was highlighting earlier

13:27 and finally fourth the mlai based analytics will provide the key insights required to drive

13:34 assurance and network and service automation as a whole so embedding ml AI

13:40 in all the layers of the operational stack will ensure that the execution of

13:47 mlai and the subsequent actions are are applied close to the point of need

13:54 next so with that backdrop of the network and

14:02 service lifecycle automation framework let us double click on one particular

14:07 aspect of automated Assurance which is the theme of today active testing

14:12 now active testing has been traditionally used among other things for test and turn up test testing of

14:20 services before handing over to the customer so if you remember

14:25 when I was explaining the you know current operations model this is typically a manual Handover

14:32 between the the it and network operations Department who are responsible for service

14:38 provisioning the hand over to the operations Department who then conduct the service

14:44 validation before handing it back to the customer facing departments um for you know ultimately hand over to

14:51 the customer now if we take that and then

14:56 sort of apply the new operations model this process can be fully integrated

15:04 into the network orchestration process as described here in the chart

15:10 so at the end of the provisioning process the network orchestrator can

15:15 automatically invoke the active testing routines to perform the the process of

15:21 test and turn up validation and the results of the test can be

15:26 automatically automatically communicated back to the orchestrator which can then further take actions such

15:33 as communicating with higher layer OSS such as service orchestration and hand over the service to the customer

15:42 so in addition to the test and turn up use case um active testing automation can also be

15:47 applied as I was saying to a plethora of other use cases and some of which are explained here

15:54 first the validation of network changes before release to the customers so this

16:01 is an extension to the to the test and turn up testing um and provide further benefits by sort

16:09 of significantly reducing the change management cycle time which can take days or weeks

16:15 let me run through the other use cases validating

16:20 um that the network supports business objectives now this could be relevant to a wide variety of scenarios as well so

16:28 but as an example it could be for proactively monitoring quality of service of a mobile backhaul Network or

16:36 The end-to-end Poisoned data service quality to deliver on the contracted

16:42 slas faster fault isolation so this is about

16:47 using automated active testing to test individual Network segments to isolate

16:54 the cause of performance degradation validation of cross-csp services so

17:00 we're seeing uh demand for these type of services so so this is about testing the services

17:07 that span multiple csb networks and and multiple clouds as well

17:13 validation of hybrid Services um it's in it's in the title it's it's about services that span both the

17:20 physical and virtual Networks and finally validation of vnfs and cnfs

17:27 and services that that span the the virtual Network so as an example this

17:33 could be about validating and certifying VNS and vnfs and cnfs the cloud native

17:39 Network functions um and the services as they are instantiated and activated

17:47 with those remarks um let me hand you back to zero cereal over to you

17:53 thank you Anil um so as Anil mentioned today we we really want to focus on service active

18:00 action testing and some of you actually might not know what every engineer needs to do when

18:05 they onboard a customer so I just wanted to provide an example of a typical

18:11 activation test uh testing so when we um

18:16 when a prior to onboard a customer you might need to basically double check that the security Gateway are well

18:23 configured you might need to double check the qi's profiling on the end-to-one service delivery chain

18:29 you might want as well to double check that specific service like a vote

18:34 service can run properly from unto one uh if you're offering a managed service

18:40 you may want to make sure so that you have which ability to the the managed service from your customer location and

18:47 if you're using Partners you might want to make sure that your partners are delivering upon their their SLA and if

18:54 one of those tests is not working like for example if you're doing a lot testing then you can't onboard the

19:00 customer yeah you have to make sure that everything is properly configured prior

19:06 to onboard your customer and in fact while you we we have to do

19:12 all those tests in reality services are not tested sorry and and I think I

19:18 didn't mention it a bit as well and the reason is that there's um we used to use a lot of handle test

19:25 device um there that they might be difficult to to to test and so at the end of the day

19:31 to use to test those surveys at the end of the day most of the team they they also pressured by by the business so

19:38 they do nothing they might do a simple ping and if they have a high value customer then they might send some

19:45 Engineers on site to make sure that things will work for that high value customer yet that is quite expensive

19:52 so at the end of the day if they are not testing soloid their services they have failed deliveries which leads

20:00 to bad reputation churn and on top of these very expensive repairs because when it doesn't work it's really tricky

20:07 to understand why it doesn't work so the solution that we're we're proposing today and that we are talking

20:13 about is using active testing which are synthetic transactions that we can run

20:19 on the data plane and by running those synthetic transaction on the data plane the the

20:24 way to do it is we are leveraging some software only virtual test agents that

20:32 can be deployed in the network and from those agents you will run the synthetic transactions and to one or

20:40 between the different network segment that support your service and that is

20:46 really the only way to properly understand service quality as an end

20:52 user if you don't want uh or cannot deploy

20:57 agents everywhere then you can use reflector technology in your network to

21:04 do some testing from the agent to a reflector so there are different

21:10 capabilities and possibilities depending on your service and deporting on your network Arctic architecture

21:16 but by doing this you are really going to understand your Antoine performance or Antoine service performance for the

21:23 characteristic that you sold to your customer for example you will understand if your HD1 service works and to one and if it

21:30 doesn't which is the under relay Network that might be damaging that performance

21:36 you will be able to to make sure that the Qs is configured in all the different network segments that are

21:43 supporting that service if there is a firewall that is misconfigured yes as well you will be

21:49 able to spot that basically your customer is not going to be able to reach that critical application when the

21:56 service is trying to go through that firewall and so there are a number of key success

22:02 factors that are required in order for you to succeed with those projects

22:08 one of them is to have one platform that offer all the tests that you need from

22:14 layer 2 to layer 7. so if you're offering a layer to a layer 3 VPN

22:20 service if you're offering an sd1 service or if you offering a web service

22:25 or a manager of Office 365 or any other manage application you want to make sure

22:31 that that platform that you have give you the ability to test all those applications and then when you deploy

22:37 those software only agents in your network that by the way can be automatically deployed basically you

22:44 have all what it takes to monitor your service and when others are critical success factor

22:51 is that you have the ability to build um through test template to compose the

22:59 tests that you need that depends on your service and that depends on your customer so for each of your services

23:05 there's a number of tests that you want to be done and there's an a number of uh

23:10 thresholds that you want to set that will be based on your basic

23:16 um I would say service definition or it could be tailored to each of your customer if you've sold a specific

23:22 takeout service to a customer you also want to be able to test the characteristic of that specific tailored

23:29 service and so you need that solution that gives you the ability to compose

23:35 um to to select all the tests that you need chain them and run them once but if

23:41 you have um different type of services like a web service on top of testing the

23:47 connectivity you might want to run in order to make sure that the verb service is is running you might want

23:54 also to try to reach your Office 365 service from the customer location to

24:00 make sure that the employees that are going to use that service are going to be able to get good performance about

24:07 all those applications that are hosting in the cloud and somewhere else and so I'm gonna head over back to to Anil who

24:14 has some some more critical success factor to share with you and so I need

24:20 back to you thanks Cyril so so when you sort of

24:27 um contextualize uh what Cyril was saying just now and and my initial remarks

24:34 um around the the whole network Automation and and the role of active testing automation

24:41 um so we need to now uh think about the

24:46 underlying technology that underpins the active testing solution right so Cyril

24:52 alluded to it in one of his slides um where he was talking about virtual testations or software only test agents

25:00 right so that's that's that's interesting because what I'm going to talk about is is something on those

25:06 lines here so um one of the additional requirement is

25:12 is that the the solution should not only support existing physical networks which

25:17 is most of what we have today um but should also be future proof to support the the new software defined

25:24 networks and virtual networks of the future so when we analyze from from these

25:31 standpoints um we will realize that the existing active testing technology which

25:38 which are predominantly Appliance based um may not be more suited for these uh new

25:45 requirements so I'm proposing here that the active testing technology must evolve to

25:52 support new deployment options um which sort of highlighted here in the

25:59 in the right side chart to start with the the the the commercial Hardware based uh deployment model so

26:06 this provides the the flexibility for service providers to deploy it on

26:12 their own preferred Hardware um and they can procure the active

26:18 testing um uh solution as a software only license so it gives them

26:25 um better flexibility vnf so this is the the next uh I suppose

26:32 both as an evolution as well as an additional deployment model

26:37 um is is is the option in which the active test components are deployed as

26:43 virtual functions um and and by Nature the virtual

26:48 functions enable a much higher dynamicity and and programmability

26:55 so so we're getting more and more flexibility in in the testing solution itself and finally

27:01 um containerized deployment model is in which the active testing components are deployed as microservices

27:09 and again by nature microservices enable a much granular control to scale and

27:16 upgrade um only those components that required so you don't have to uh

27:23 apply the same actions for the entire test platform so you could pick and choose the components that that you want

27:30 modified and so on so the idea here is to have a portfolio of deployment

27:37 options so service providers can can make choices as they deem fit for their

27:45 purpose and depending on where they are in their evolution uh journey

27:51 in terms of Automation and so on so in summary uh I just wanted to highlight

27:57 that as you move along this Evolution for for the for the test solution

28:05 um there's going to be a higher level of control and ability to do much better

28:12 um automation um because of that granular control and the dynamicity that the the components

28:18 provide so it it just sort of is a fit for purpose uh to uh uh

28:25 to the broader automation goal that the operators want to achieve but at the same time supporting a broad variety of

28:33 deployment models including physical because many many networks are still physical and giving operators choice to

28:40 make their make the evolution based on their timelines is going to be critical

28:45 um as a success factor so to bring us back to the automation

28:50 framework I discussed earlier um the test automation solution would look

28:56 something like this that that we've depicted here in the chart so notice that the test orchestrator as

29:03 a new component that we've introduced here in this architecture the test orchestrator will manage the

29:10 full portfolio of of test components that uh highlighted in the previous slide so the idea is to abstract the the

29:20 test infrastructure from the higher layer OSS systems and in the process

29:26 provide a clean API based interface for easy integration and ultimately uh

29:34 better automation so the network orchestrator would consume this API to interact with the

29:42 test orchestrator for automating the the test and validation processes uh that

29:49 Cyril presented in detail and some of the use cases I highlighted in my part earlier

29:55 so at this stage um cereal I will hand you back for for your

30:01 final section and your remarks thank you and so

30:06 I'm going to start by just summarizing what we've uh what we've said when we want to deploy zero touch

30:14 testing that's something by the way that can be done quite easily without some key success factor or the first one is

30:21 you really need the platform with deep networking capability layer 2 to layer 7

30:26 traffic generation the ability to have flexible test template you need the ability to have a solution

30:33 that can be deployed quite easily so we didn't talk too much about a SAS model or an on-prem model but if you have the

30:39 choice that gives you the ability to either go full uh on on on on on a SAS

30:45 the project solution in SAS or if you prefer to do it to do it on-prem you can do it or you can you can start with us

30:51 and then migrate your your deployment to an on-prem but what is critical is that

30:56 what I need just mentioned that ability to have options for the deployment of

31:02 the agents with a software version VNA version and containerized versions

31:07 and then that platform has to be built for automation with rest apis net confined young models

31:14 and that is actually what we have with Paragon active assurance and with with bargain activations we can automate

31:20 activation testing provide real quality monitoring to operation and as well give

31:26 the ability to do very uh fast troubleshooting and even remote troubleshooting when needs to be and so

31:33 I'm gonna now talk about a success story so one of our team One customer

31:38 as we mentioned you know he has a traditional layer 2 layer 3 HD one

31:45 business service and they're they're operating globally and as such they have

31:50 a lot of Partners Network that where they are buying connectivity to offer their own services

31:57 and so they've used those software uh agents they've deployed them in some

32:03 Telco Cloud so in four Tech clock clouds all around the world to be to do all the

32:08 testing from the Telco Cloud so the testing could be done at the edge but in that case they choose to do it centrally

32:15 and by doing this they were really able to really understand prior thrown about their customers they were able to

32:23 understand are we going to meet our service level can we onboard the customer

32:28 and when that was not possible or when when the the identified that there was issues the the slas are not yet met

32:36 basically they're able to really troubleshoot very quickly issues on the Antoine Service delivery chain

32:43 and often and unfortunately but often some of the problems came from partner Network so they're able to look at the

32:50 issue in the partner Network and as well they're able to show the partner Network their reports explaining why they

32:57 believe that the program is in in the their Network and give the ability for

33:02 the partner Network therefore to resolve the problem quickly and so at the end of the day prior to

33:10 use the solution it took them five when they had an issue it usually took them five days to look at that issue

33:16 and five days so it's five days where you can't build your customer and and people are waiting everyone is

33:22 frustrating your account manager within within the organization is is pinging you trying to understand when can we

33:30 onboard that customer and with the solution now we take them two hours to

33:35 locate that issues and if that issue is located in a partner Network they have

33:40 the reports that they need to communicate with the partner and accelerate fixing those problems and

33:48 which means that they are now able to really onboard customer much faster

33:54 therefore also build customer much faster they've been able to reduce their service delivery failure rate

34:01 significantly and they're also able to able to reduce their Opex but what they explained to us is it's really the

34:08 benefits for them is that there was a lot of people doing some manual tasks that are not really useful and now those

34:15 people we save a lot of time for those those teams that I can refocus on more

34:21 critical issues they can actually optimize further the quality of the network and services because now they

34:27 have the time and all those tasks that they had to do to identify the problem and to fix those problems they don't

34:34 have to do this anymore so it's a so it's it's a great win-win for everyone within that organization

34:40 now activations is part of the Paragon portfolio and Paragon is a model of Excellence which is what our customer

34:47 can achieve with this portfolio of solution on one automation and as we discussed today automations

34:54 paved the way for an Azure service experience I will not have the time to highlight

35:00 all of the product that are part of the Paragon sewage portfolio and if you are interested we will be able to do up some

35:06 follow-up webcast but you can find a lot of information on our on our

35:12 [Music] website anyway so

35:17 who is Fargo you can plan model and forecast your service

35:23 you can orchestrate service activation you can automate service Assurance as we

35:30 we really have seen today you can leverage machine learning to

35:35 gain actionable Insight on your service and networks and last but not least you can optimize

35:42 your service infrastructure through closed loop automation

35:48 so that is the um the end of the webcast part of that that webinar and I would

35:56 like to thank you all for being here with us and for your attention I really hope that session was informative and

36:02 we're gonna now start our q a uh a thank you from my side as well um thanks Cyril

36:08 always a pleasure to co-present with you and uh and and back to the audience for

36:14 for some engagement and some interesting questions I hope so we are actually have a few questions

36:20 coming here uh and the first one I think is going to be for you and Ill it's um how critical is it to measure unuser

36:28 quality oh thanks Phil um

36:33 well I I think uh you know you can't really fix something

36:40 um that you haven't measured right so um right off the bat I would say that

36:45 um measuring and user quality is absolutely critical if not for anything uh purely because

36:52 um you know from a from a customer's perspective that's what they're paying the operators the service providers for

36:58 so it's it's the service level agreements it's the quality of service it's latency you know all the rest of it

37:04 uh you know in the context of um service quality so you know without knowing how bad uh

37:13 or how good the service quality is you can't really take action to fix it so

37:18 from that perspective Alone um it's it's absolutely critical to measure and user quality and secondly

37:26 um if you are in a position um to measure and user quality and you

37:32 have the the necessary insights and the data on on the existing end user quality

37:38 that the operators are delivering to the customers then you are in a much better position to to drive the whole closed

37:45 loop automation um processes that that we explained uh during the webcast so so you measure the

37:52 end user quality so you can you can take some action to fix it and improve the

37:58 service performance and the service quality but then you also use the insights to to sort of Drive some of the

38:05 um mlai based um closed loop automation processes

38:11 so thanks Joe um I see another question just popped up here maybe maybe I think you're you're

38:16 in a good position because you talk to customers all the time so one of the audience wants to know

38:24 um do you believe that open apis are now mature enough

38:29 to automatically turn on service quality measurement for each service or location

38:37 that's a good question and and definitively so with solution like Paragon active

38:44 Assurance a containerized software agent can be automatically deployed in the

38:49 network so tests can be automatically turn up

38:54 and executed prior to onboard customers also true service level monitoring can

39:01 automatically be tailored to the service characteristic purchased by customer as we we discussed doing doing that that

39:09 webinar and so this is all due to the maturity

39:15 of a solution like Paragon activations that can be driven from rest apis and we

39:20 have now many implementation with various csps and very some some quite

39:27 interesting one but the thing is service Assurance has been overlooked in the past due to the

39:33 complexity associated with deploying and configuring Solutions and and here what we are bringing with

39:41 Ashanti's a solution that is that is actually extremely easy to automate to

39:46 make sure uh your services will be assured properly from the one

39:52 so definitively we we are really mature and and basically that's something that

39:58 I think every service provider should do so I'm looking at those of questions but

40:04 actually I think we're running a bit short of time so what we'll do with Anil will we will stay on the webcast

40:12 and we will respond to the question on the text box and so for the other question there's

40:19 there's a number of them we'll we'll send back uh the answers to everyone who's participated to to that webinar so

40:27 don't hesitate to leave your questions and we will come back to you and so

40:33 thanks everyone for attending that webinar it was a pleasure to be here with you today and we we hope to hear

40:40 from you and and to interact in the future on that uh very interesting topic and thanks a lot Daniel to to for being

40:47 here with us today well thanks for having me through always a pleasure to co-present with you

40:53 um indeed automation is a is a great topic um and and we we we research this topic

41:00 with analysis Mason in a lot of depth and uh hopefully we'll have more interesting conversations in the future

41:06 as well thank you

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