Remote Operational Services
Customize extra support, delivered remotely.
As an enhancement to Juniper Care support, we offer a subscription-based, advanced service that is delivered remotely to support your production network. Our remote services are each designed for specific needs and require an active Juniper Care support contract for all products involved.
- Support Automation is part of our foundational service Juniper Care. It provides support automation tools and a portal (Juniper Software Support Evaluation Tool and Support APIs) that enable you to automate crucial support processes with Juniper systems and data.
- Juniper Care Software Advantage — Integrates software updates and upgrades with comprehensive technical support.
- Juniper Advanced Care and Juniper Premium Care — Deliver enhanced and proactive operational support services.
- Customer-Focused Technical Support — Offers high-touch customer and network-aware services with a senior support engineering team.
- Custom Software Support Service — Provides support on Juniper custom software solutions.
- Solution Support Service — Covers end-to-end support for Juniper solutions including approved third-party products in your network.
- Network Optimization Consulting Services — Help you proactively analyze network performance and operational issues to preempt problems before they occur.