What Retailers Need to Deliver a Modern Omni-Channel Experience

Digital transformation is imperative for retailers, especially as customers embraced new shopping behaviors, such as contactless payments and curbside pickup, during the pandemic

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Yet retailers need to update legacy infrastructure to achieve a seamless omni-channel experience.

Key Takeaways of the report:

  • Modern omni-channel retailing needs secure, automated infrastructure to optimize customer and associate experience.
  • Retailers are increasing investments in connectivity to ensure resilient, agile operations for today's shoppers.
  • Security is a top pain point for retailers, which is driving investment in connectivity to ensure security of data and applications.


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