Customer Success Story
Wolt Disrupts Dining Across Europe, Powered by Mist Wi‑Fi
Sitting at home hungry? In 22 countries around Europe and Asia, you can pop open the Wolt app—and get exactly what you’re in the mood for—pizza, sushi, or a perfectly done steak. It’s a magical experience when a courier in a blue shirt arrives at your door in less than 30 minutes. The food delivery platform Wolt deployed the Mist Platform to ensure a great Wi-Fi for its new headquarters in Helsinki.
|Products used||Cloud Services|
Best wireless user experience for fast-growing technology company
People were able to access Wi-Fi in less than an hour
Network operations with automated workflows
The office Wi-Fi was causing heartburn for Tuomas Arvo, the IT lead for Wolt. People were frustrated by the poor wireless connectivity at the Helsinki headquarters. Development and engineering teams were particularly vocal. “When they are having problems with connectivity, they will let you know,” Arvo says.
Arvo tried everything. “We tried changing settings, moving the APs, moving whiteboards, and making other physical changes in the office,” he says. “The problems continued for months.”
Connection problems and frustration amongst employees persisted, and the company lacked the insight from its prior Wi-Fi solution to understand the root cause of the issues.
“We decided to try something new: Mist,” says Petri, Sikanen, CTO of SoftAvenue, an IT consulting firm in Helsinki.
Wolt and SoftAvenue conducted a real-world 90-day test of two Wi-Fi vendors, including Mist, a Juniper company. “The Mist WLAN Platform proved to be very good during the proof-of-concept test,” Arvo says.
There were no problems with the network until day 91. The Wolt team looked to the Mist dashboard, which helped them determine the root cause of the issue in less than a minute. A Linux kernel upgrade resulted in an incompatibility issue with the computer’s Wi-Fi adapter. A driver update for the computer was needed. “It wasn’t even a Wi-Fi problem, but Mist told us what the problem was,” Arvo says.
One of Arvo’s favorite Mist features is the integrated location Live View with its floor plans showing where APs are deployed and the devices in the office. The wireless network was deployed just as the company was finishing a total office renovation. Tradespeople were coming in and out to put the final touches on the space.
“One day, I saw red on the app, clicked on the AP, and saw where it was located on the floorplan, because we had already uploaded pictures,” Arvo says. “I knew exactly where to go in the office, and I saw someone had disconnected the cable. I didn’t have to spend any time figuring out what was going on. Mist guided me to where I needed to go, and the problem was solved.”
“We deployed Mist amazingly fast,” Sikanen says.
Installation was fast, but delicate. Helsinki has an unusual cooling system that is perfect for Nordic summer days. The city pumps ice cold water from an underground lake into buildings, which have cooling panels in the ceilings. The cold panels keep workers comfortable. This design makes drilling mounts to hang APs risky and hanging APs behind waterpipes results in an unpredictable Wi-Fi signal.
SoftAvenue created a specialized mount to hang the Mist APs in between the ceiling lights. The APs were hung in 15 minutes. “Otherwise, it would have taken two hours to install,” Arvo says.
With €258 million in funding, Wolt will continue to expand and innovate its food delivery services. And the team can count on having Wi-Fi that was designed for today’s mobile, cloud based world.
Published June 2020