On Q Communications transforms network to meet soaring digital need across Australia.

On Q Communications built its reputation on providing quality network services tailored to business and education customers in digitally underserved areas of Australia. Word has spread: “Our customer base is growing, and customers’ demand for data is also growing exponentially,” says Mark Frost, managing director of On Q Communications.

On Q planned a strategic service expansion across Australia’s capital cities and regional areas and beyond. A highly programmable Juniper network fuels efficient growth to meet its customers’ digital service needs.


Company On Q Communications
Industry Service Provider
Products used MX204ACX2100SRX320SRX340
Region APAC
On Q Communications Image
Customer Success At-a-glance

US$6 billion

Projected size of Australian data center market in 2025


Australian small and medium-sized enterprises expected to operate in the cloud


Organic business growth created network complexity

After more than a decade of organic growth, On Q reimagined its business to offer voice and data services to small and medium-sized businesses, enterprise, and education customers. With a regional specialist focus, On Q enables customers to provide better digital experiences in their local areas.

“As our customer base grew and demand for data grew, the conversation turned to Juniper,” Frost says.


Network transformation enables service agility.

Automation, combined with the simplicity of a Juniper network, enabled On Q to accelerate service velocity. An open, programmable Juniper network empowers the team to automate service provisioning and rapidly troubleshoot problems.

Also key to service velocity is a building-block approach to network design. “Juniper’s cookie-cutter approach gives us a massive advantage for growth,” Frost says.

The Juniper MX204 Universal Routing Platform provides high-density, 100-Gbps connectivity for the core network. The Juniper ACX2100 Universal Metro Router allows for efficient regional service delivery. As growth continues, On Q can simply swap in more powerful Juniper routers and repurpose existing investments.

Customer sites are connected with Juniper SRX Series Services Gateways for consolidated security, routing, switching, and WAN connectivity.


Fueling business growth with an agile network

A Juniper network has simplified operations and increased reliability for On Q, fueling an expansion of voice and data services.

“Having a Juniper network helps us sleep better at night,” Frost says. “With Juniper, we have reduced downtime and can troubleshoot a lot faster.”

On Q has a strong partner in growth and innovation.

“The relationship with Juniper has been the biggest advantage for us, bar none,” Frost says. “The ability to have coffee and informal whiteboard sessions with Juniper has made all the difference.”

“We wanted to use automation to better provision and troubleshoot network services. Automation is a Juniper core strength.”
Mark Frost Managing director, ON Q Communications

Published June 2021