Customer Success Story
Macquarie Telecom Changes the Service Experience
Macquarie Telecom customers know to expect a different experience. The company’s “SoUnTelco” philosophy means putting customers first, treating them like family, and helping them succeed. A customer-first orientation has changed the customer experience for telecom, data center, and cloud services. Macquarie Telecom deployed Juniper networking from core to edge, creating the foundation of innovation and simplifying network operations.
Revenue growth by changing the traditional telecom experience
Quality of experience to maintain exceptional customer satisfaction ratings
Core, aggregation, and edge networks
“We’re not like other telcos,” says David Flanagan, chief product officer at Macquarie Telecom. “When other telcos run left, we run to the right.” With its “SoUnTelco” mindset, Macquarie Telecom is disrupting a world of inflexible telecom terms, long lead times, and indifferent customer service. In today’s digital world, those old business practices are simply untenable.
Disrupting the status quo requires an innovative network platform from which to launch services. To meet the demand for affordable, high-quality networking, data center, and cloud services, Macquarie Telecom refreshed its nationwide network from core to edge.
“A high-performance Juniper network enables Macquarie Telecom to scale to meet growing demand from Australian businesses,” says Ronnie Contractor, head of technology services at Macquarie Telecom.
Macquarie Telecom uses Juniper’s MX10003 and MX480 Universal Routing Platform for core, aggregation, and edge functions.
Junos operating system delivers the reliability, security, and flexibility that Macquarie Telecom needs for its voice, data, data center, and cloud services.
The network is fast and ultra-reliable, and network operations are greatly simplified.
Disrupting the telecom industry requires more than just innovative technology. It also demands a new level of partnership and collaboration. “Macquarie Telecom was seeking a deeper level of engagement with our vendor community,” Contractor says. “It is necessary to have a strong partner behind a given solution who champions the solution jointly with us.”
Macquarie Telecom has been a Juniper networking customer for many years, and over time the relationship has transformed beyond the transactional. “Juniper has proactively partnered with our business, which has completely changed the dimension of our relationship,” says Flanagan.
Disruption, innovation, and delighting customers have been a successful strategy. Macquarie Telecom’s Net Promoter Score, a measure of customer satisfaction, is the highest in Australia. With an innovative network providing the foundation for indemand services, Macquarie Telecom can give customers more to rave about.
Published June 2020