Customer Success Story
Macquarie Telecom Changes the Service Experience
Macquarie Telecom customers know to expect a different experience. The company’s “SoUnTelco” philosophy means putting customers first, treating them like family, and helping them succeed. A customer-first orientation has changed the customer experience for telecom, data center, and cloud services. Macquarie Telecom deployed Juniper networking from core to edge, creating the foundation of innovation and simplifying network operations.
Disruption, innovation, and delighting customers have been successful strategy. Macquarie Telecom’s Net Promoter Score, a measure of customer satisfaction, is the highest in Australia. With an innovative network providing the foundation for in-demand services, Macquarie Telecom can give customers more to rave about.