Troubleshooting Problems with the SRC Software Process

Problem

Solution

Review the log files for the SAE and the log files generated by the SRC software process on the router. If the log files indicate that the SRC software process on the device running Junos OS is not responding:

1. Look at the status of the process on the device running Junos OS.

   root@ui1>show system services service-deployment
   Connected to 172.17.20.151 port 3333 since 2004-02-06 14:50:31 PST
   Keepalive settings: Interval 15 seconds
   Keepalives sent: 100, Last sent: 6 seconds ago
   Notifications sent: 0
   Last update from peer: 00:00:06 ago

2. If you see the message “error: the service-deployment subsystem is not running,” re-enable the SRC software process. See Disabling Interactions Between the SAE and Devices Running Junos OS.
3. If the process is already enabled, review the configurations of the router and the SAE in the directory, and fix any problems.
4. Restart the SRC software process on the router.
   root@ui1>restart service-deployment

   The SAE synchronizes with the SRC software process and deletes unnecessary data from the router.

If deleting parts of the SRC data on a device running Junos OS fails to solve problems, delete all the SRC data and restart the SRC software process. To do so:

1. Delete all SRC interfaces and services.
   delete groups sdx root@ui1#commit
2. Restart the SRC software process on the router.

   root@ui1>restart service-deployment

Related Documentation

• Viewing Information About Policies on the SAE (SRC CLI)
• Viewing Information About Policies (C-Web Interface)
• Viewing Information About SAE Interfaces (SRC CLI)
• Viewing Information About Interfaces (C-Web Interface)
• Viewing Information About Services (SRC CLI)
• Viewing Information About Services (C-Web Interface)