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Managing Services from the Sample Residential Portal

 

After you log in to the portal, you can use the portal in the same way that a subscriber would use it. This section describes how to use the sample residential portal from a subscriber’s viewpoint.

Use the navigation pane on the left side of the page to move from one page to another.

You can set up, activate, and schedule additional services. These services supplement your basic Internet services, and may carry additional fees.

If you use DHCP to receive an IP address, you can also manage equipment registration.

Table 6 describes the tasks that you can perform in the sample residential portal and shows which item to select in the navigation pane to display the page that lets you perform the task.

Table 6: Navigation Pane for the Sample Residential Portal

To Do This

Select This Item in the Navigation Pane

Start and stop supplementary services.

View the price of a supplementary service.

Services

View service statistics for traffic sent and received during your login session.

Usage

View the list of services made available to you by the Internet service provider. The list shows whether a service is automatically activated at login or whether you need to activate the service from the portal.

Change the type of service activation from this page.

Account

Specify a schedule that indicates when a specified service should be activated and/or deactivated.

Schedules

View and change the services to which you subscribe.

Subscribe

If you are a DHCP user, register your DHCP equipment to always obtain an authenticated IP address.

Register

If you have equipment registration enabled, disable it.

Unregister

Starting and Stopping Services

Starting and Stopping Services

You can start and stop services to which you have a subscription. You can view which supplementary services the Internet service provider makes available to you in the Subscribe page, and subscribe to services there. After you subscribe to a service, the Services page lists the service. See Subscribing to Services.

To start or stop services:

  1. In the navigation page, click Services.

    The Services page appears.

  2. Click the tab that specifies the type of service to start or stop.

  3. In the page that lists the service:

    • To start a service, click the red circle under Status.

    • To stop a service, click the green check mark under Status.

  4. If a password is required to start a service, enter your password at the prompt.

  5. To have a service become active when you log in to the portal again, click Persistent before you start the service.

    If you specify a schedule for a service, that service is active as defined in the schedule and may remain active after you log out of the portal. See Setting Up Service Schedules.

Getting Usage Information

Getting Usage Information

From the portal, you can view information about how long a service has been active and can view traffic statistics for your current login session. Internet service providers could use this type of information to generate accounting data for specified services, such as a video gold service that would support video on demand.

To get usage information for your current login session:

  1. In the navigation pane, click Usage.

    The Usage page appears.

  2. Click the tab that specifies the type of service for which you want usage information for your current login session.

Setting Up the Type of Service Activation

Setting Up the Type of Service Activation

You can have a service activated every time you log in to the portal, or you can activate it from the Services page when needed.

To view information about service activation and change how a service is activated:

  1. In the navigation pane, click Account.

    The Account page appears.

  2. Click the tab that specifies the type of service that you want to view or for which you want to change the type of activation:

    • To start a specified service when you connect to your Internet service provider, click Automatic.

    • To start a specified service only when you want it to become active, click Manual.

  3. Click Update.

Setting Up Service Schedules

Setting Up Service Schedules

You can set up schedules to activate specified services and deactivate specified services at fixed times. The schedules operate independently of whether you are logged in to the portal. For example, you could set up a schedule that activates a video gold service at 12 noon on every Saturday and deactivates the service at 12 midnight on the same day.

To create a service schedule:

  1. In the navigation pane, click Schedules.

    The Schedules page appears.

  2. In the Name field, specify a name for the schedule.

  3. Under Schedule, specify the time to start the service under from, and the time to stop the service under to.

    For information about the type of information to enter in these fields, see Specifying Values for Times and Setting Times.

  4. Under Actions, specify the operation to be performed for the service that you select under Service.

    For information about the type of information to enter in these fields, see Setting Actions.

  5. After you finish making all schedule entries, click Schedule.

    The schedule appears under EventList, and the schedule of actions for this month appears under ThisMonth.

Specifying Values for Times

Specifying Values for Times

When you create or change schedules, you can use the values in the following list to make entries in the from and to sections in the Schedules page. See Setting Times for a description of each entry field under the Schedule area of the page.

  • Asterisks (*) are interpreted differently depending on the field in which you enter one as a value. The following list describes how the SRC software interprets an * as a value for the various fields:

    • Minutes and hours—0 (zero)

    • Time zones—Local SAE time zone

    • All other fields—First through last

    • For fields in the To section of the schedule area, * for the end time is equivalent to “deny service activation after this start date.”

    • For dates in the From section of the schedule area, * is equivalent to “deny service activation anytime before this end date.”

  • Range of numbers or letters separated by a hyphen—The range is inclusive; for example, 1-5 for the hour specifies hours 1, 2, 3, 4, and 5. A range of mon-wed specifies Monday, Tuesday, and Wednesday.

  • List of numbers, letters, or ranges separated by commas—For example, 1,2,5,9 or 0-4,8-12 or mon-wed,fri-sat.

  • Skip values in ranges.

    • Skip a number’s value through the range, follow a range with /<number>. For example, 0-23/2 used in the hours field specifies that the event occurs every other hour.

    • Skip values with *. If you want to specify every two hours, use */2.

      Note

      If you set both a day of the month and a day of the week, the day of the month is used.

Setting Times

Setting Times

Use the following field definitions when you make entries in the from and to sections in the Schedules page. For information about general guidelines that apply to these entry fields, see Specifying Values for Times.

Year

  • Year in which to schedule an action.

  • Value—Four integers that indicate the year

  • Default—*

Month

  • Month of the year in which to schedule an action.

  • Value

    • 1–12

    • First three letters of the name of the month

  • Default—*

  • Example—For January, specify one of the following:

    • jan

    • 1

Day

  • Day of the month in which to schedule an action.

  • Value—1–31

  • Default—*

Hour

  • Hour of the day in the indicated month in which to schedule an action.

  • Value—0–23

  • Default—*

Minute

  • Number of minutes past the indicated hour in which to schedule an action.

  • Value—0–59

  • Default—*

DOW

  • Day of the week in which to schedule an action.

  • Value

    • 0–6, with 0 representing Sunday, and each subsequent number representing the next day of the week.

    • First three letters of the name of the day

  • Default—*

  • Example—For Saturday and Sunday, specify one of the following:

    • sat, sun

    • 6, 0

TZ

  • Time zone to use in the schedule.

  • Value

    • * —Local time zone of the SAE.

    • An offset to Greenwich Mean Time (GMT) in the format:

      GMT (+|-) ( hh:mm | hh mm | hh )

      hh—<hour>

      mm—<minute>

  • Default—Time zone specified by the Internet service provider

  • Example

    • Canada/Eastern or America/New York

    • GMT +5 sets the time zone to 5 hours behind GMT.

Setting Actions

Setting Actions

In the Actions area, specify the type of action to be taken for a specified service.

Operation

  • Type of action to be taken at the indicated time.

  • Value—Menu of actions to be taken

    • deactivate—Deactivates the specified service at the indicated time.

    • activate—Activates the specified service at the indicated time.

    • deny—Does not allow activation of the specified service at the indicated time.

    • deny and deactivate—Deactivates the service if it is currently active and does not allow activation of the indicated service at the specified time.

  • Guidelines—For deactivate and activate, specify times only in the from fields; any entries in the to fields are ignored.

Service

  • Service for the schedule.

  • Value—Menu of services to which you have a subscription

Subscribing to Services

Subscribing to Services

After you subscribe to a service, you can activate the service to use it. Your Internet service provider decides which services are available to you for subscription. For information about activating a service, see Starting and Stopping Services.

To manage subscriptions to services:

  1. In the navigation pane, click Subscribe.

    The Subscribe page appears.

  2. Click the tab that specifies the type of service to which you want to subscribe or unsubscribe.

    • To subscribe to a specified service, click Subscribed.

    • To stop a subscription to a specified service, click Unsubscribed.

  3. After you finish making all schedule entries, click OK.

Registering Equipment for DHCP Login

Registering Equipment for DHCP Login

If your Internet service provider assigns an IP address by using DHCP, you can register your equipment to automatically obtain an authenticated IP address when you log in to the portal. Your equipment can be a device other than a PC, such as an IP phone or a set-top box.

To register your equipment:

  1. In the navigation pane, click Register.

    The Register page appears.

  2. Specify the username and password to use for equipment registration, and click Continue.

  3. In the page that appears, specify the media access control (MAC) address of the equipment to be registered, provide a brief description of this equipment, and click Register.

    The page displays the registration information.

Disabling Equipment Registration

Disabling Equipment Registration

If you previously registered your equipment to obtain an authenticated IP address, you can change your configuration to disable equipment registration.

To disable registration of your equipment:

  1. In the navigation pane, click Unregister.

    The Unregister page appears.

  2. Enter your username and password, and click Continue.

    A page appears that shows the equipment that you have registered.

  3. Select the Unregister check box, and click Unregister.

    The Welcome page for the portal appears.

You can also disable equipment registration when you log out of the portal; see Logging Out of the Sample Residential Portal.