Sustainability Insights — Troubleshooting
This topic helps you troubleshoot issues related to availability of sustainability data.
Sustainability feature must be enabled for your organization. To enable the feature for your organization, contact your designated Juniper Networks representative. After the feature is enabled, it may take up to 24 hours for sustainability data to be available on the dashboards.
Problem: Sustainability Data Unavailable
Description
Dashboard does not display sustainability data.
Solution
Verify the Apstra Edge version.
Sustainability features are supported only with Apstra Edge version 0.42.0 or higher.
If Apstra Edge is just onboarded and the status is displayed as Registered and Connected, wait for some time.
It might take over an hour for sustainability data to be available on the dashboard. For more information, see Verify DC Assurance Setup.
Problem: Power Cost Displayed as 0
Description
Power cost is displayed as 0 on the Energy page.
Solution
Configure the per unit power cost either on the Organization Settings page or on the Site Configuration page. For more information, see Configure Sustainability Settings for the Organization, Configure Sustainability Settings for a Site.
Modify the Carbon Intensity (gCO₂e/kWh) value as required. If Carbon Intensity is not configured, the default value of 443 will be used.
Customize the interface traffic threshold as required. The default values are 10% for low and 80% for high. For more information, see Configure Port Threshold for the Organization, Configure Port Threshold for a Site.
Problem: Sustainability Widget Unavailable on the Dashboard
Description
The dashboard does not display the Sustainability widget.
Solution
Click the Edit icon and select Sustainability from the list of widgets to be displayed on the dashboard as shown in Figure 1.
Problem: Sites Not Displayed in Map View
Description
Sites are not displayed in the map view of the oragnization-level dashboard.
Solution
Click Organization > Site Configuration and select the site.
In the Location tile, enter the latitude and longitude for the site.
For more information, Edit Site Configuration.
Problem: Data for Certain Months Unavailable in Annual Energy Report
Description
The annual energy report does not display data for certain months.
Cause
The annual energy report shows energy data from the date on which sustainability feature is enabled for your organization. For example, if sustainability feature is enabled on July 15, the annual energy dashboard displays historical and forecasted data from July 15 to December 31 for that year. For more information, see Review the Annual Energy Report.
Problem: Recommendations Unavailable After Enabling Sustainability Settings
Description
Recommendations are not displayed immediately after enabling the sustainability feature.
Cause
Recommendations are generated after periodic data collection. Unused port recommendation is generated daily at around 3:00 AM UTC. Recommendation for Low Traffic Port Optimization requires one week's data and will be generated after seven days. For more information, see About the Recommendation Tab.
Problem: Most Ports Shown in Light Green or Gray
Description
In Per Port - Peak / Off-Peak Traffic Monitoring, most of the ports are shown in light green or gray. No port is highlighted in dark green.
Solution
By default, the threshold for low traffic is set at 10% and high traffic at 80%. Depending on your network requirements, you can configure traffic threshold at the site level or at the organization level from the Organization Settings or Site Configuration pages, respectively. For more information, see Configure Port Threshold for the Organization, Configure Port Threshold for a Site.
Problem: Efficiency of PEM Shown as N/A
Description
In the Power Supply Modules widget, Efficiency is shown as N/A for PEM.
Cause
Power supplies of type PEM do not provide input power data. Hence, efficiency cannot be calculated for PEMs.