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    Return Procedure for the Junos Pulse Gateway

    If a problem cannot be resolved by the JTAC technician, a Return Materials Authorization (RMA) is issued. This number is used to track the returned material at the factory and to return repaired or new components to the customer as needed.

    Note: Do not return any component to Juniper Networks, Inc. unless you have first obtained an RMA number. Juniper Networks, Inc. reserves the right to refuse shipments that do not have an RMA. Refused shipments will be returned to the customer via collect freight.

    For more information about return and repair policies, see the customer support Web page at https://www.juniper.net/support/guidelines.html.

    To return a Junos Pulse Gateway or component to Juniper Networks for repair or replacement:

    1. Determine the part number and serial number of the Junos Pulse Gateway or component.
    2. Obtain a Return Materials Authorization (RMA) number from JTAC.

      Note: Do not return the Junos Pulse Gateway or any component to Juniper Networks unless you have first obtained an RMA number. Juniper Networks reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer via collect freight.

    3. Pack the Junos Pulse Gateway or component for shipping.

    Note: Service modules are paired with fan trays and hard drives. When you RMA a service module, you will receive a new service module, fan trays and hard drives. When you return the service module, you must also return the associated fan trays and hard drives.

    For more information about return and repair policies, see the customer support webpage at https://www.juniper.net/support/guidelines.html.

    For product problems or technical support issues, open a support case using the Case Manager link at https://www.juniper.net/support/ or call 1-888-314-JTAC (within the United States) or 1-408-745-9500 (outside the United States).

    Published: 2011-07-25