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Support

Contact Support

Customer Care

For non-technical customer assistance issues:

Phone: 1-800-638-8296 (toll free, US and Canada) Select Option 2 for Customer Care

Phone: 1-408-745-9500 (Outside the United States) Select Option 2 for Customer Care



Juniper Networks Technical Assistance Center (JTAC)

For technical assistance issues:

Phone: 1-888-314-JTAC (1-888-314-5822 - toll free, US, Canada, and Mexico)

Phone: 1-408-745-9500 (Outside the United States)



Requesting Support from Customer Care

The Juniper Customer Care Center is available to all customers 24x7 who need non-technical assistance for the following types of issues:

  • CSC Account Registration
  • Product Registration in CSC
  • Support Certificate issues/questions
  • Downloading software within the CSC
  • License Key management (VYSYS, SSL)
  • Warranty & Contract related issues
  • SMART Tool



Requesting Support from Juniper Networks Technical Assistance Center (JTAC)

In order to receive the outstanding service you have come to expect from Juniper Technical Support, you need to create a user account and register your products.

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Once you have registered your products, you have full access to Juniper's technical resources, 7 days a week, 24 hours a day. The JTAC is available to all customers 24x7 who need technical assistance for the following types of issues:

  • Equipment Repair
  • Operating System Configuration
  • Existing Case Escalation

When requesting service via phone, be prepared to provide the following:

  • Serial number
  • Definition of the problem in detail
  • Priority Level and impact of the problem
  • Indication of the activity that was being performed when the problem occurred
  • Software version
  • Configuration data

For complete information on how to get the most from the JTAC, please review the comprehensive JTAC User Guide357 KB lock icon

Support via email:

Juniper Networks has discontinued the ability to create JTAC cases via E-mail and has transitioned support customers to use the robust Case Manager Tool available in the Customer Support Center (CSC) website.

Juniper Networks put this policy into effect in July 2004 as cases submitted to Juniper's TAC often lacked key information that is required to efficiently resolve a case. The Case Manager Tool which is available in the CSC captures this key information and allows the JTAC to effectively route cases to the appropriate engineer without manually reviewing the case. This dramatically increases Juniper's efficiency in providing our service contract customers with the world-class support they expect from Juniper Networks. Please visit http://www.juniper.net/support for information on how to register for a CSC account in order to gain access to the Case Manager Tool.


Other Contact Information

See the Contact Juniper page for office locations, knowledge centers, and reseller partners.

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