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About the Alerts Page

You can use the Alerts page to organize, track, and manage KPI event alert notifications received from Paragon Insights devices. Paragon Automation Platform does not track alerts by default; it is populated based on which device groups or network groups are configured to send the notifications.

To access Alerts page, go to Monitoring > Alarms and Alerts > Alerts. Note that Paragon Automation Platform consolidates duplicate alerts into one table entry and provides a count of the number of duplicate alarms it has received.

In the Alerts page, you can enable Auto Refresh and enter the time interval (for example, 10s) after which the alerts page must refresh (or update) the listed data. You can also search alerts using the search icon and filter alerts.

To filter alerts:

  1. Click the filter (funnel icon) button.

  2. In the drop-down menu, click Add Filter.

    An Add Criteria window appears.

  3. Select the Field and Condition from the drop-down menus.

    Enter a value in the Value field. For example, if you want to filter all alarms excluding the chassis alarms, select Field as Source, Condition as !=, and enter Value as chassis.

  4. Click the Add button.

The following table describes the alert page attributes.

Table 1: Fields in Alerts Page

Attributes

Description

Severity

Severity level of the alarm. Options include:

  • Major

  • Minor

  • Normal

Status

Management status of the alarm entry. Options are Open, Active, Shelved, Closed, and Ack. The statuses available in the Status pull-down menu in the top row of the table only include statuses of alarms visible in the table and those allowed by the status filter above the table.

Last Received

Time the alarm was last received.

Dupl.

Duplicate count. Number of times an alarm with the same event, resource, environment, and severity has been triggered.

Topic

Device component topic name.

Resource

Device name.

Event

Name of the rule, trigger or field, and event with which the alarm is associated.

Text

Health status message.

If you click the details button (next to radio button) of an alert, the Alert Details window appears. You can organize alerts by setting the following statuses:

Table 2: Alert Status

Open

If you click on the details of an alert with closed or shelved status and click Open button in the Alerts Details window, the alert is re-opened and the status changes to open.

Shelve

You can set the status of an alert to shelve if you want to set a lower priority to an alert.

You can shelve an alert by one or two or four or eight hours.

Acknowledge (Ack)

You can set an alert status to ack or acknowledged to mark the alert as seen by a user.

The ack status intimates other users to target unacknowledged alerts.

Close

You can filter all alerts with severity level normal and mark their status as closed.

An alert with close status is not removed from the Alerts page.

Delete

You can click Delete in the Alert Details window of an alert, to remove the alert.