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Change Control Management Overview

Change control management enables you to authorize and track change requests related to tunnels (additions, deletions, and modifications).

An administrator or a user with the required privileges must approve and deploy the change requests for the changes to be implemented. After the requests are implemented, you can view the tunnels (in case of additions) and the related updates (in case of modifications or deletions) in the network information table and in the topology map.

The lifecycle of a change request involves the following tasks:

  1. Submit a request
  2. Approve or reject the request
  3. Deploy the request, if approved
  4. Archive the request, if rejected, approved, or activated

For more details, see Change Request Workflow.

You can monitor the status of change requests from the Change Control Management page (Network > Change Control Management).

Permissions in the Change Control Management System

What you can do within the change control management system depends on your assigned user role. Each user role has specific permissions associated with it, enabling users with that role to perform various tasks. You can assign the permissions for each user role from the Roles page (Administration > User Management > Roles).

Table 1 explains the permissions in detail.

Table 1: Permissions in the Change Control Management System
Permission Description
Create You can create, modify, and delete change requests, and then submit the change requests to the change control management system.

First, you must access the relevant page on the GUI to perform the required task. After you complete the task, a change request is automatically created for the task.

Approve You can approve or reject change requests that are created by anyone, including those that you created.
Best Practice:

Monitor the Change Control Management page regularly and advance change requests promptly to keep the requests moving through the change control management system.
Auto Approve You can create change requests that are automatically approved and deployed. The Auto-approve permission option also applies to change requests that are made by using REST APIs, thus enabling automated northbound integration with third-party systems or scripts.
Note:
  • The Create option and the Auto-approve permission options are mutually exclusive because the Auto-approve permission option includes the Create option.
  • When you deploy a request without selecting the Auto-approve permission option, you can schedule the provisioning for a later date and time. However, with the Auto-approve permission option, the approval and deployment are immediate, bypassing the scheduling step.

  • The Auto-approve permission option doesn't enable you to approve change requests that are submitted by other users.
Deploy You can deploy approved change requests that are created by anyone, including those that you created.
Best Practice:

Monitor the Change Control Management page regularly and advance change requests promptly to keep the requests moving through the change control management system.
If you have none of these permissions You can only view the status of the change requests.

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