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WAN Health SLE

Use the WAN Health SLE to assess whether the WAN capacity or a bad WAN link is impacting your Zoom and Teams applications.

WAN health is one of the Service-Level Expectations (SLEs) that you can track on the Application SLEs dashboard.

Note:

To find the Application SLEs dashboard, select Monitor > Service Levels from the left menu, and then click the Application button.

What Does the WAN Health SLE Measure?

Juniper Mist monitors the network performance of the Zoom or Teams application to determine if there is any performance degradation. This SLE can help you understand the end users’ experiences when accessing the applications.

Classifiers

In this example, 100 percent of the issues are attributed to Latency. (See the classifier descriptions below the example.)

  • Application Disconnects—Disconnects can occur due to network issues, ISP-related issues, or device-specific issues and require troubleshooting to determine the root cause.

  • Loss—Packet loss can cause application usage problems, such as bad audio or video.

  • Slow Application—Slow responses to application requests can impact users' experiences.

  • Latency—Slow response time (lag) can impact users' experiences by, for example, interrupting video and audio streams.

  • Jitter—Inconsistent packet transmit times can impact users' experiences.