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Integrate Your Microsoft Teams Account with Mist

To enable Mist to collect data from the Microsoft Teams application, you must link your Teams account to your Mist organization.

About the Linking Workflow

The Application Experience with Mist application is listed in Microsoft Entra Gallery (formerly Microsoft Active Directory). The workflow for linking creates a Microsoft Entra service principal in your Entra tenant. For more details about how the linking works, see:

Link Your Teams Account to a Mist Organization

You can add one Teams account to multiple Mist organizations. One Mist organization supports multiple Teams accounts. Only users with the Global Administrator role or Privileged Role Administrator can link a Teams account to an organization.

To link your Teams account to an organization on the Mist portal:

  1. On the Mist portal, select Organization> Settings.
  2. Under Application Insights Integration, select Teams from the Link Account drop-down list.
  3. Click Yes in the Confirm Redirect dialog box.
    You are redirected to the Microsoft Teams SSO page.
  4. Enter your Teams credentials and click Sign In.
    Note:

    Use a global administrator account or service account. If you're using a service account, ensure to assign the Privileged Role Administrator or Global Administrator role to the account before proceeding to link the account. The following screenshot shows the permissions required for a service account:

    If two-factor authentication is enabled for your account, you are prompted for additional authentication.

    You will see a permissions page.

    Note:

    The Application Experience with Mist application requires the following permissions from Microsoft Graph:

    • User.Read—To store user data such as account ID/number of the account, along with the administrator name or e-mail address.

    • CallRecords.Read.All—To correlate the QoS data of the meeting participant with the data from the Mist network devices.

    • OnlineMeetings.Read.All—To correlate the QoS data of the meeting participant with the data from the Mist network devices.

    Here's an example screenshot that shows the permissions:

  5. Click Accept.
    You are redirected to the Mist portal. You can now see the Teams application listed in the Application Insights Integration section.

  6. Click the row to view more information.

    You can see the relevant account details on the Teams Account Information page.