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Microsoft Teams Integration Overview

Microsoft Teams (Teams) integration with Mist enables Mist to gather information about Teams calls from the Microsoft Azure cloud. This information gathered includes packet loss, latency, and jitter data for a client. Using this information, Mist identifies Teams calls during which problems—such as dropped calls and bad audio or video—occur, resulting in a bad user experience.

Mist correlates the information that it obtains from the Azure cloud with the wired, wireless, and WAN network insights to determine the root cause for the Teams call issues. Marvis leverages the correlated data to help you find the root cause.

Subscription Requirements for Teams Integration

To integrate Teams with Mist, you'll need a Marvis for Wireless subscription.

Mist Data Collection from Teams

Mist uses the OAuth 2.0 protocol to link a Mist organization with a Teams user account.

Mist fetches the following data from Teams:

  • Administrator information

    • Name and the e-mail ID of the administrator who linked the account

  • Meeting information

    • Meeting details—Meeting ID and meeting host information

    • Meeting participants—Participant information such as the display name, public and private IP address, MAC address, and hostname

    • User's quality-of-service (QoS) information—Latency, jitter, loss, bit rate, resolution, client battery, and so on

  • User feedback—Rating provided by the user at the end of the call

Mist correlates the meeting data with the network data from the wired, wireless, and WAN devices to:

  • Provide insights

  • Help perform a root cause analysis on the health of the collaboration applications

  • Get to a faster resolution of the issue causing a poor experience

Personally Identifiable Information (PII) Data Security

Mist Teams integration is an Opt-in service. In addition to the data specified in the AI-Driven Enterprise Privacy Regime section of Mist AI Cloud Service Description, Mist collects the e-mail IDs of the Teams meeting participants, and the CPU and battery information about their devices. Mist uses this information to measure and describe the user experience. If your organization is subject to the Health Insurance Accountability and Portability Act (HIPAA), check with your legal team before opting for this service.