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Microsoft Teams Integration Overview

Microsoft Teams (Teams) integration with Mist enables Mist to gather information about Teams calls from the Microsoft Azure cloud. This information gathered includes packet loss, latency, and jitter data for a client. Using this information, Mist identifies Teams calls during which problems—such as dropped calls and bad audio or video—occur, resulting in a bad user experience.

Mist correlates the information that it obtains from the Azure cloud with the wired, wireless, and WAN network insights to determine the root cause for the Teams call issues. Marvis leverages the correlated data to help you find the root cause.

Mist Data Collection from Teams

Mist uses the OAuth 2.0 protocol to link a Mist organization with a Teams user account.

Mist fetches the following data from Teams:

  • Administrator information

    • Name and the e-mail ID of the administrator who linked the account

  • Meeting information

    • Meeting details—Meeting ID and meeting host information

    • Meeting participants—Participant information such as the display name, public and private IP address, MAC address, and hostname

    • User's quality-of-service (QoS) information—Latency, jitter, loss, bit rate, resolution, client battery, and so on

  • User feedback—Rating provided by the user at the end of the call

Mist correlates the meeting data with the network data from the wired, wireless, and WAN devices to:

  • Provide insights

  • Help perform a root cause analysis on the health of the collaboration applications

  • Get to a faster resolution of the issue causing a poor experience

Personally Identifiable Information (PII) Data Security

Mist uses the Advanced Encryption Standard (AES) to encrypt all the PII data that it receives from Teams. Mist uses a unique key to encrypt data for each organization. The following table lists the PII data that various Mist features collect. The last column provides information about the PII data that the Application Insights feature collects.

Table 1: PII Data Collected by Mist
Device Data Juniper Mist Wireless Assurance Juniper Mist Wired Assurance Juniper Mist WAN Assurance Mist Premium Analytics (Optional) Application Insights (Optional)
Device name, type, model, family, and OS x x
MAC address x
IP address
User agent x x
Username x
Unique device ID x x
Packet header x x x
Packet contents x x x
Hostname x
Location data x x
Captive portal data x x x
Session records x x
Client device data such as CPU, battery, and so on x x x x
E-mail ID x x x x

See View Teams Meeting Insights to know how Mist uses this data to provide client-level and site-level insights.