Application SLE Classifiers View
Get started using the application service-level expectations (SLEs) to assess the user experiences with Zoom and Microsoft Teams. Assess audio and video quality, and identify root causes of issues.
Many factors contribute to positive or negative user experiences. Juniper Mist organizes these factors into Service-Level Expectations (SLEs). When user experiences fail to meet a Mean Opinion Score (MOS) score ranging from 3.0 to 5.0, Juniper Mist identifies the root causes and provides guidance to address the issues.
Juniper Mist picks the bad user minutes for Teams and Zoom and distributes them under high-level service level metrics. Under each SLE, Mist sorts the issues by classifiers, which represent the most likely root causes. For each classifier, you can see the impacted users, devices, and interfaces. You can use this information to pinpoint the actions to take to improve the user experience.
Finding the Applications SLE Classifiers View
To find the Application SLE classifiers view, select Monitor > Service Levels from the left menu of the Juniper Mist portal, and then select the Application button. Select the Classifiers tab.
By default, Juniper Mist displays the information for Teams and Zoom applications. You can choose to view the information for each application separately by using the Teams and Zoom options.
Your subscriptions determine which SLE buttons appear. The Application SLE classifiers page is available when you have a Marvis for Wireless subscription. In addition, you'll also need to integrate your Zoom or Teams account with Juniper Mist. See Zoom Integration Overview and Microsoft Teams Integration Overview.
Using the Application SLE View
For help interpreting the application SLEs and classifiers, explore the other Application SLE topics in this chapter.
Organization-Level Classifier View
Juniper Mist also provides an aggregated classifier view of all affected sites at an organization level. Use this data to identify sites where users are facing issues consistently for a specific duration. You can determine if the issues are due to wireless capacity, coverage, client health, WAN health, or a partner link at the organization level.
In the Application Classifiers page, select the organization and time period to view. Here's an example of an organization-level view. You’ll see a list of all sites with their corresponding classifiers. Consider using the Worst 100 sites option to prioritize the sites to focus on first. Use the drop-down list to filter by any SLE that you're most concerned about.
At an organization level, this data helps your networking teams to enhance network segments, WAN links, CPU utilization, and memory utilization.
Given that Zoom and Teams applications are sensitive to any network changes, an organization-level view enables you to measure and improve network performance.