Application Experience and SLE Classifiers

Get started using the application experience and service-level expectations (SLE) dashboard to assess the service levels for user-impacting factors such as signal strength, RF channel capacity, client CPU utilization, and more.

Monitoring network performance is crucial for any organization as a healthy network is key to the performance of applications. Monitoring the network performance requires you to assess multiple network aspects using reliable performance indicators. However, efficient assessment and reporting of network performance at an organization level continues to be a challenge.

Juniper Mist™ provides a cloud-to-cloud integration with Zoom and Microsoft Teams to analyze, correlate, and classify collaboration user experience based on correlation of network parameters both at the site level and organization level. Using this information, Juniper Mist provides an assessment of the quality of user experience on your network. Zoom and Microsoft Teams applications are sensitive to any network changes and play a key role in determining the user experience. A measure of how well these application user minutes are performing acts as a third-party report card for your network. The absence of any Zoom and Teams issues on a network indicates that all other user applications are probably performing well.

Juniper Mist identifies various factors contributing to a bad user experience and provides a site-level or organization-level experience correlation of the bad user minutes experienced by all users. The Application Experience dashboard provides a Shapley feature ranking that helps determine the contribution of network parameters towards a negative user experience.

In addition, service level metrics provide visibility into how the users are experiencing the network and help you to proactively address issues.