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View and Manage Installed Base

This topic provides details about the Installed Base tab on the Inventory page, including guidance on integrating Juniper support resources with your organization and validating your Juniper account.

Installed Base Tab Overview

The Installed Base displays Juniper-maintained support information for all the Juniper Networks devices associated with your organization, whether they are directly connected to the cloud or linked to your organization through the Integrate Your Juniper Support Resources with Your Organizationaccount linkage workflow.

To access Installed Base, navigate to Organization > Inventory > Installed Base.

On the Installed Base, you can view JSI data artifacts for the devices linked to the organization. Use this information to track whether your devices have the latest software installed, their contract status, exposure to security vulnerabilities, known problems, and so on. The Installed Base provides relevant support resources that help you improve network performance and uptime.

The Installed Base includes an insights panel displaying the following data:

Insights panel summarizing network device inventory, onboarding status, and contract state.

  • The total number of devices categorized by device type. You can click a device type to filter data for only that device type.

  • The percentage of your devices that are currently assured (connected to Juniper Routing Assurance or Juniper Apstra Cloud Services), onboarded (connected to Juniper Support Insights service), and not onboarded (not connected to any service level).

  • The percentage of your devices that are currently Supported and Unsupported.

    • Supported—Devices with an active support contract. These devices are eligible for JTAC support.

    • Unsupported—Devices with an expired support contract. JTAC support may not be available for these devices until the contract is renewed.

      Contact Customer Care to renew the contract and restore JTAC support.

      Note:

      Unsupported devices can still be onboarded and managed within your organization.

    The contract status filter shows the percentage of devices by support state (Supported or Unsupported). You can click a status to filter the device list accordingly. For example, if 50% of your devices are Unsupported, you can click Unsupported to view only those devices and plan renewals.

    Monitoring the contract status of devices help ensure your devices remain eligible for JTAC services and allows you to prioritize renewals before support contracts expire.

For field description, see Table 1.

You can view detailed support information about the device from the Device Details page. To access the page, navigate to Organization > Inventory > Installed Base and click the device entry in the table. The Device Details page for the device appears. For more information on the Device Details page, see View Device Details in Installed Base.

For more information on the tasks you can perform from this page, see Tasks You Can Perform.

Integrate Your Juniper Support Resources with Your Organization

To integrate devices associated with your Juniper-registered account with your organization, you must link your Juniper-registered credentials (created through the Juniper Support Portal) to your organization.

After the account is successfully linked to the organization, you can access JSI data artifacts for the devices from the Installed Base. This includes all primary and secondary assets associated with your registered email address that is maintained in Juniper’s support database and covered by an active Juniper support contract

You can link multiple accounts with the organization.

To integrate your Juniper-registered account with the organization:

  1. Click Add Juniper Account.

    The Add Juniper Account pop-up appears.

  2. Enter your Juniper support credentials (created through the Juniper Support Portal).

  3. Click Add.

    On successful integration, the primary account name associated with your credentials is listed in the Linked Accounts section. The Linked Account section also lists other primary accounts that are currently linked to the organization.

Alternatively, you can link your account to the organization from the Settings page (Organization > Settings > Juniper Account Integration). If you no longer wish to view JSI data insights for devices associated with an account in your organization, you can unlink the account from this page. This removes the devices associated with the account from the organization. For more information, see Integrate Your Juniper Support Resources to Your Organization.

Account Validation

The information on the Installed Base tab includes device-centric and customer-centric details, along with the status information collected from the devices.

Note: JSI masks data to prevent unauthorized user access to customer-centric JSI information associated with the devices. You must successfully validate your identity to access the masked customer-centric information. For more information on validating your identity, see Validate Your Juniper Account.

In the Installed Base, you can view device-centric JSI data artifacts for devices that are directly connected to cloud or linked to your organization through the account linkage workflow. However, to view customer-centric JSI data artifacts for these devices, you must validate your account.

If you link your Juniper-registered account to the organization and log in with the same credentials your identity is automatically validated, granting access to customer-centric JSI data artifacts for the linked devices.

When you link multiple accounts, the Installed Base shows customer-centric information of the Juniper devices associated with the most recently linked account. The Installed Base hides customer-centric information from previously linked accounts. To access customer-centric information from an earlier linked account, you must re-validate that account. For more information on validating your identity, see Validate Your Juniper Account.

Field Description

Table 1: Fields on the Installed Base Tab
Field Description
Model Model of the device.

For Unsupported devices, a red flag icon is displayed next to the device model. The icon indicates that the device is not covered by an active support contract and may not be eligible for JTAC support.

Model column with red flag icon next to the device model.

Contact Customer Care to renew the support contract and restore JTAC support.
Assured

Service level to which the device is onboarded.

Hover over the checkmark icon to view the states.

  • Blue checkmark—Indicates that the device is onboarded to the Assured service level.

    This service level includes access to the JSI experience. For more information. see Integrate Your Juniper Support Resources to Your Organization.

  • Grey checkmark—Indicates that the device is onboarded to the JSI service level only.

Note:

The Assured field appears blank for devices not onboarded to the organization. You can view the not onboarded devices from the Installed Base tab.
Serial Number Unique ID mapped to the device.
Action Provides access to the device utilities.

When a device status is cloud-connected to either an onboarded or assured service level, then a vertical ellipsis (three dots) appears in the Action field, click on the ellipsis to access the device utilities. See Device Utilities for more information.
Product SKU Stock Keeping Unit (SKU) number assigned to the device.
Contract ID Service contract number associated with the device.
Note: This field displays NA for partner-delivered service contracts SKUs (PAR SKUs).
HW EoS Date End of Service date for the device.
Installed Address Location associated with the installed device.
Contract Type Type of active support coverage provided for the device. Example: Maintenance.
Contract Start Service contract start date for the device.
Ship Date Date on which the device was shipped to your company's site.
Distributor Distributor of the device.
Warranty Start Date Start date of warranty for the device.
Installed Address Address of the site where the device is installed.
HW EoL Date End of Life date for the device.
Service SKU SKU associated with the device's active support coverage.

Types of SKUs:

  • SVC-xxx—SKU for the support coverage provided directly by Juniper to the customer.

  • PAR-xxx—SKU for the support coverage provided by an authorized Juniper partner to the customer.
Contract End Service contract end date for the device.
Reseller Reseller of the device.
Warranty Type Warranty type associated with the device. Example: Standard Hardware Warranty.
Warranty End Date End date of warranty for the device.