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Adopt a Device

You should be a user with superuser or network administrator privileges to adopt a device (switch, router or WAN edge) to Juniper Support Insights. You can adopt a device that is already a part of the network, and view support insights about the device from the application.

Before you adopt a device, ensure that:

  • The device can reach the gateway.

    Note:

    If a firewall exists between Juniper Support Insights and the device, configure the firewall to allow outbound access on TCP ports 443 and 2200 from the management port of the device.

  • The device can connect to the Internet by pinging the IP address 8.8.8.8.

To adopt a device:

  1. Navigate to Organization > Inventory.

    The Inventory page appears.

  2. On the Installed Base tab, click Adopt Device .

    The Device Adoption page appears.

    Alternatively, click the Adopt Device on the respective tabs. The Device Adoption page appears.

  3. The outbound SSH configuration that is required for the device to establish a connection appears.
  4. Click Prerequisites to verify whether the device meets the requirements to be adopted.
  5. From the Device Adoption page, click Copy to Clipboard to copy the CLI commands.
  6. Access the device using Telnet or SSH and log in to the device in configuration mode.
  7. Paste the contents of the clipboard and commit the configuration on the device.

    The device connects to Juniper Support Insights and you can view support insights for the device from the application.

  8. After you adopt a device, you can verify the device's connectivity with the application by running the following command on the device:

    An output similar to the following indicates that the device is connected to Juniper Support Insights: