About the Contracts Page

Stats Panel

The stats panel provides a high-level visual summary of contract coverage across your organization. Each category also acts as an interactive filter for the Contracts table.

• Device Model—Displays the number of devices in the organization per model.

  Use this category to identify distribution of device models in your organization.

  Click a model to filter the table to display only those devices.

• Contract Status—Displays the percentage of devices in each support contract status category.

  Table 1: Contract Status Category

  Status	Description
  Declined	Support contract is not purchased for the device.
  EoS	Support contract for the device has reached End of Support (EoS).
  Service Available	Support contract is available on purchase for the device.
  Active	Support contract for the device is active.

  Click a category to filter the table based on the selected contract status.

• Contract Type—Displays the percentage of devices associated with each support service type available to the customer.

  Table 2: Contract Type

  Field	Description
  SVC	Support service provided directly by Juniper.
  PAR	Support service provided through an authorized Juniper partner.
  Maintenance	Active support service present for the device.

  Click a contract type to filter the table accordingly.

• Contract State—Displays the percentage of devices that are currently Supported or Unsupported.

  • Supported—Devices covered by an active support contract in the Juniper support database. These devices are eligible for JTAC support.

  • Unsupported—Devices not covered by an active support contract in the Juniper support database. JTAC support may not be available for these devices until the contract is purchased or renewed.

    If you notice any data discrepancy, contact Customer Care for resolution. Once resolved, the data will be updated during the next data refresh cycle.

    Click a contract state to filter the table by that state.

    Note:

    • By default, the Supported filter is selected. You can click it again to clear the filter.

    • Unsupported devices can still be onboarded and managed within your organization.

• Contract Expiration—Displays the percentage of devices grouped by contract expiration timelines.

  Table 3: Expiration Timelines

  Time Range	Description
  Expired	Indicates the percentage of devices with an expired contract.
  0 - 3 months	Indicates the percentage of devices whose contracts are expiring within the next 3 months.
  0 - 12 months	Indicates the percentage of devices whose contracts are expiring within the next 12 months.
  > 12 months	Indicates the percentage of contracts whose expiry is after 12 months.

  Click a category to filter the table based on contract expiration timeline.

Contracts Table

The Contracts table provides detailed contract insights for the devices, allowing you to perform deeper analysis and troubleshooting.

You can apply filters from the Stats Panel or perform keyword-based searches to refine the table records.

By default, the Contracts dashboard applies the Supported filter, so only devices with active support contracts appear when the page is opened.

To view all devices regardless of their contract status, clear the Supported filter in the Stats Panel.

For field description, see Table 4.

Table 4: Field Description

Field	Description
Model	The device model. For Unsupported devices, a red flag icon is displayed next to the device model. On hover, a popover appears indicating that the device is not recognized as being covered by an active support contract and may not be eligible for JTAC support. If you notice any data discrepancy, contact Customer Care for resolution. Once resolved, the data will be updated during the next data refresh cycle.
Serial Number	Unique ID mapped to the device.
Status	Service level to which the device is onboarded. Blue checkmark—Indicates that the device is onboarded to the Assured service level. This service level includes access to the JSI experience. Grey checkmark—Indicates that the device is onboarded to the JSI service level only. Note: This field appears blank for devices not onboarded to the organization.
Device Host Name	Hostname of the device. Note: This field appears blank for devices not onboarded to the organization.
Installed Address	Location where the device is installed.
Service SKU	Stock Keeping Unit (SKU) number assigned to the device's support contract. Types of SKUs: SVC-xxx—SKU for the support service provided directly by Juniper to the customer. PAR-xxx—SKU for the support service provided by an authorized Juniper partner to the customer.
Contract ID	Support contract number assigned to the device.
Support Contracts Status	Status of the support contract for the device. Declined—Support contract is not purchased for the device. EoS—Support contract for the device has reached EOS. Service Available—Support contract is available on purchase for the device. Active—The device has an active support contract.
Contract Type	Type of support service provided to the customer for the device. SVC—Support service provided directly by Juniper. PAR—Support service provided through an authorized Juniper partner. Maintenance—Active support service present for the device.
Contract Start Date	Support contract start date for the device.
Contract End Date	Support contract end date for the device.
Warranty Type	Warranty type associated with the device. Example: Standard Hardware Warranty.
Warranty Start Date	Start date of warranty for the device.
Warranty End Date	End date of warranty for the device.
Reseller	Juniper authorized reseller of the device.
Distributor	Juniper authorized distributor of the device.

Tasks You Can Perform

You can perform the following tasks on the Contracts dashboard:

• Validate your account

  To view customer-centric information for the device, you must validate your account. Customer-centric information on the page appears blurred if your account is not validated.

  To validate your identity and access the customer-centric information, do one of the following:

  1. Do one of the following

     • Click Validate Email ID on the banner.

     • Hover over any of the blurred fields and click Validate.

  2. Enter your Juniper support credentials (created through the Juniper Support Portal) and click Validate.

  Once validated, you can view the customer-centric information you are authorized to access.

  If JSI finds the credentials you entered to be invalid, you are prompted to re-enter valid credentials.

  You may also encounter this issue if you do not have a Juniper registered account. You can register your account with Juniper through the Juniper Support Portal. For further assistance, contact your Service Manager or Juniper customer care.

• Find a device using filters

  The Contracts dashboard offers multiple ways to narrow down your search.

  • Use Stats Panel filters—The Stats Panel supports interactive filters.

    Click a category to show only matching devices in the table. To clear a filter, click the button again.

    For example, Click MX480 to view contract insights for only MX480 devices in the table.

  • Apply batch filters—Combine multiple filters to narrow down your search. Batch filters let you apply more than one criterion at the same time.

    For example, select SRX4200 from Device Model and Unsupported from Contract State to show only unsupported SRX4200 devices in the table.

    Note: Active filters appear grayed out on the Stats Panel. To clear a filter, click the selected item again.

  • Enter keywords in the Filter box—Start typing in the Filter box.

    For example, start typing the model name. As you type each character, matching entries appear in the drop-down list. Click the device that you want to show in the table. To clear the filter, click Clear All.

• Modify table settings

  Click the column settings icon on the top-right corner to show, hide, and reorder the columns so that the table shows exactly the information that you want to see.

  In the Table Settings window, you can:

  • Select or clear column checkboxes

  • Drag columns to reorder them

  • Use the search box to quickly locate a column

  • Use Select All or Deselect All as needed

  • Click Close to apply changes

• Export contract details in CSV format

  To export details of all devices, click downloads icon at the top-right corner. The details are exported to a CSV file that you can download to your local system.

  Note:

  Any non-English characters might appear as special characters when you open the file. To prevent this issue, follow these steps:

  1. Open a new Excel file and then select File > Import > CSV File > Import.

  2. Select the file to be opened and then click Get Data.

  3. In the Text Import Wizard, select Unicode (UTF-8) as the File Origin.
  4. Click Finish.

• Integrate Your Juniper Support Resources with Your Organization

  To integrate devices associated with your Juniper-registered account with your organization, you must link your Juniper-registered credentials (created through the Juniper Support Portal) to your organization.

  After the account is successfully linked to the organization, you can access JSI data artifacts for the devices from the Installed Base. This includes all primary and secondary assets associated with your registered email address that is maintained in Juniper’s support database and covered by an active Juniper support contract

  You can link multiple accounts with the organization.

  To integrate your Juniper-registered account with the organization:

  1. Click Add Juniper Account.

     The Add Juniper Account pop-up appears.

  2. Enter your Juniper support credentials (created through the Juniper Support Portal).

  3. Click Add.

     On successful integration, the primary account name associated with your credentials is listed in the Linked Accounts section. The Linked Account section also lists other primary accounts that are currently linked to the organization.

  Alternatively, you can link your account to the organization from the Settings page (Organization > Settings > Juniper Account Integration). If you no longer wish to view JSI data insights for devices associated with an account in your organization, you can unlink the account from this page. This removes the devices associated with the account from the organization. For more information, see Integrate Your Juniper Support Resources to Your Organization.

• Access the Installed Base

  Click Installed Base Inventory to navigate to the Installed Base page. From this page, you can onboard devices to cloud and view device-specific support insights, including hardware and software milestones, security vulnerabilities, and bug notifications.