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    How to Change Your Password for Bank Administrators

    As a Junosphere bank administrator, you can reset and change both your password and your users’ passwords. The following sections explain the ways in which a bank administrator can change passwords in Junosphere:

    Changing Your Password

    To change your password when you are logged in to Junosphere:

    1. Click the Settings icon in the upper right corner of the screen.

      The Change Password dialog box appears.

    2. Enter your old password and the new password (twice).
    3. Click Change.

      Note: Clicking Change logs you out of the current session. Any other sessions you have running will continue to run.

    Resetting Your Password

    If you forgot your password, you can reset your password on the Junosphere log in page.

    To reset your password:

    1. On the login page, click the Forgot your password? Click to Reset link.
    2. Enter your username and click Reset Password.

      A message appears, telling you that the password has been reset and an e-mail notification has been sent to your address with the new password.

    Note: When a password is changed, Junosphere sends an e-mail to the user whose username was provided when resetting the password. This e-mail might go to the spam or junk e-mail folders or it might go to a quarantine server.

    Spam/junk e-mail folder—Outlook users can fix this problem by going to their spam or junk e-mail folder, selecting the e-mail, selecting Actions → Junk E-mail → Add Sender to Safe Senders List. This automatically adds to the Safe Senders tab of the Junk E-mail Options dialog box. Your Outlook Administrator might have an alternative way of preventing these e-mails from going to your spam or junk e-mail folder. Users of other e-mail applications should work with their e-mail administrators to fix this issue.

    Quarantine server—If the Junosphere e-mails are being quarantined, work with your IT department to make sure that the e-mails are routed to your e-mail application.

    Changing a User Password

    To change a user password:

    1. From the navigation tree, select Administration > Manage Users.
    2. In the table, click the Password field of the user name whose password you want to change.
    3. Enter the new password.

      A red flag appears in the upper left corner of the field, indicating that a change has been made.

    4. Click Save to confirm the changes.

    Published: 2013-08-15