Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?

Guide That Contains This Content
[+] Expand All
[-] Collapse All

    Changing Your Password

    You can change or reset your password.

    To change your password:

    1. Click the Settings icon in the upper right corner of the screen.

      The Change Password screen appears.

    2. Enter your old password and new password (twice).
    3. Click Change.

      Note: Clicking Change logs you out of the current session. Any other sessions you have running will continue to run.

    If you forgot your password, you can request a password reset from Junosphere's login page.

    To reset your password:

    1. Click the Forgot your password? Click to Reset link on the login page.
    2. Enter your username.
    3. Click Reset Password.

      A new password will be sent to you via e-mail only if your account was configured with a valid e-mail address by the bank administrator (BA) during user creation.

    Note: If you do not remember your username, contact your bank administrator.

    Published: 2013-08-15