Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?


Troubleshooting Juniper ATP Cloud Realms and Enrolling Devices


Juniper ATP Cloud has two service levels: free and premium. The free model solution performs basic malware detection while the premium model solution offers more protection. For more information on Juniper ATP Cloud license types and the features for each type, see Sky Advanced Threat Prevention Licenses.

Some common problems areas with Juniper ATP Cloud are:

  • Trying to enroll devices that are not supported by Juniper ATP Cloud. See the Juniper ATP Cloud Supported Platforms Guide   for more information on supported devices.

  • The Juniper ATP Cloud file limit has been reached. Juniper ATP Cloud has a maximum number of files per day that you can submit to the cloud for inspection. When an SRX Series device has reached its maximum number of files, it goes into a paused state and cannot submit files for inspection. The device automatically changes to the allowed state when it once again is below the maximum limit. See Juniper ATP Cloud File Limits for more information on the maximum number of files per day per device type.

  • The vSRX instance fails to enroll. Check to make sure the proper Juniper ATP Cloud license is installed. See Managing the Juniper ATP Cloud License for more information on license management with vSRX deployments.