Requesting Technical Support

Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active J-Care or Partner Support Service support contract, or are covered under warranty, and need post-sales technical support, you can access our tools and resources online or open a case with JTAC.

• JTAC policies—For a complete understanding of our JTAC procedures and policies, review the JTAC User Guide located at https://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf  .

• Product warranties—For product warranty information, visit http://www.juniper.net/support/warranty/.

• JTAC hours of operation—The JTAC centers have resources available 24 hours a day, 7 days a week, 365 days a year.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:

• Find CSC offerings: https://www.juniper.net/customers/support/

• Search for known bugs: https://prsearch.juniper.net/

• Find product documentation: https://www.juniper.net/documentation/

• Find solutions and answer questions using our Knowledge Base: https://kb.juniper.net/

• Download the latest versions of software and review release notes: https://www.juniper.net/customers/csc/software/

• Search technical bulletins for relevant hardware and software notifications: https://kb.juniper.net/InfoCenter/

• Join and participate in the Juniper Networks Community Forum: https://www.juniper.net/company/communities/

• Create a service request online: https://myjuniper.juniper.net

To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool: https://entitlementsearch.juniper.net/entitlementsearch/

Creating a Service Request with JTAC

You can create a service request with JTAC on the Web or by telephone.

• Visit https://myjuniper.juniper.net.

• Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).

For international or direct-dial options in countries without toll-free numbers, see https://support.juniper.net/support/requesting-support/.

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Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice.