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How to Monitor Incidents


Use the Incidents page to view all incidents related to an endpoint in a user timeline view. To access the Incidents page, select Monitor > Insights > Incidents.

There are two ways to view your data. You can select either the Grid view or the Plot view. By default, the data is displayed in Grid view. In the Timeline section, you can select a log parser from the list to view log data in the timeline graph. You can zoom in, zoom out, show all data, and refresh the data.

Grid View

Click Grid View for a comprehensive details about incidents. You can view the incident ID, state of the incident, progression, and so on. You can expand an incident to view more details and create ServiceNow tickets if required, as shown in Figure 1.

Figure 1: Grid View for Incidents
Grid View for Incidents

After you create a ticket, the status of the incident changes to Acknowledged, as shown in Figure 2

Figure 2: Incidents Status Changed
Incidents Status

Table 1 describes different fields available in this view. You can view data for a custom time range, last 24 hours, last week, last month, and last year.

Table 1: Fields on the Grid View Page

Field Name



Specifies the status of the ServiceNow ticket. After you create a ServiceNow ticket, the status shows Acknowledged, as shown in Figure 2.

Incident ID

Specifies the incident ID.


Specifies the threat metric and severity rating.


Specifies the progression of an incident

Threat Target

Specifies the IP address of the targeted host.

Date & Time

Specifies the timestamp of the incident.

In the Status column, click > to see additional details (apart from details provided in Table 1) about an incident, such as:

  • Hostname—If Juniper Identity Management Service (JIMS) is configured, the hostname is shown.

  • Username—If JIMS is configured, the username is shown.

  • IP address

  • Number of events that contributed to an incident

  • Fully qualified domain name (FQDN)

  • Threat severity value

  • Number of threat sources associated with the Incident

Table 2 explains the other options available for each incident.

Table 2: Options for Each Incident



Incident Details

Select Incident Details to see the following information about an incident:

  • Name of the incident

  • Source IP address of the incident

  • Date and time of the event

  • Vendor response for the event

  • Name of the log parser

  • Progression details

  • Detection method

  • Endpoint IP address

  • Raw log of the event

  • Starting and ending severity levels

Mitigate Incident

Select Mitigate Incident to enable the mitigation if it’s disabled and vice versa.

To mitigate incidents, you must have already configured ATP Cloud or Policy Enforcer. For more information about mitigation settings, see Configure Mitigation Settings

Create Ticket

You can create a ServiceNow ticket for an incident. You must have already configured ServiceNow settings to create a ServiceNow ticket. See About the ServiceNow Configuration Page.

To create a ServiceNow ticket:

  1. Select Create Ticket.

    The Create ServiceNow Ticket page appears, as shown in Figure 3.

    Figure 3: Create ServiceNow Ticket Page
    Create ServiceNow
Ticket Page
  2. In the Urgency field, select the priority of the ticket from the list.
  3. In the Short description field, provide a short description about the incident.
  4. In the Description field, provide a more detailed description about the incident.
  5. Click Submit.

Plot View

Click the Plot View link for a brief summary of incidents represented in a soar bubble chart. Each bubble represents a host and the bubble size is proportional to the number of threats, as shown in Figure 4.

Figure 4: Incident Plot View
Incident Plot View

You can view data for a custom time range, last 24 hours, last week, last month, and last year.

Timeline View

You can view all incidents on a timeline graph. Hover over each event to see more details about an incident. In the Select Log Parser(s) list, you can select the required log parser. You can select either one or all the log parsers. By default, the timeline graph shows all of the configured vendors in the log source.

Click Show All to see all events associated with an endpoint in the selected time range.

You can enable the Cluster option to cluster events belonging to the same time, as shown in Figure 5.

Figure 5: Cluster View of Incidents
Cluster View of

You can also zoom in, zoom out, and reset the data in the timeline graph. The reset option shows events for the corresponding incidents.