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Downloading the Troubleshooting Log File in Server Mode

 

You download the troubleshooting log file in Server mode when you want to view the contents of the troubleshooting log file and fix issues. You need to have the privileges of a System Administrator to download the troubleshooting log file.

Before you download the troubleshooting log file in Server mode:

  • Ensure that you check the available disk space on the Junos Space node. The Lack Of Space error message is displayed if the disk space is insufficient.

  • Ensure that a troubleshooting log download job you triggered earlier is not in progress. An error message is displayed if you trigger another troubleshooting log download job while a previous download job is in progress.

Note

On a multinode setup, the troubleshooting log file is stored at the following location on the Junos Space node that completes the job: /var/cache/jboss/space-logs. You cannot download the troubleshooting log file if this node goes down.

To download the troubleshooting log file in Server mode:

  1. On the Junos Space Network Management Platform user interface, select Administration > Space Troubleshooting.

    The Space Troubleshooting page is displayed.

  2. Select whether to download the troubleshooting log file now or later.

    • To download the troubleshooting log file now:

      1. Click Download.

        The Collect Junos Space Logs Job Information dialog box is displayed.

      2. Click OK in the dialog box.

        You can download the troubleshooting log file from the Job Management page.

      3. Double-click the ID of the troubleshooting log collection job on the Job Management page.

        The Job Details dialog box is displayed.

      4. Click the Download link to access the troubleshoot_yyyy-mm-dd_hh-mm-ss.zip file in your browser.

        The filename of the troubleshoot zip file includes the server Coordinated Universal Time (UTC) date and time. For example, troubleshoot_2010-04-01_11-25-12.zip.

        • If you are using Mozilla Firefox: In the Opening troubleshoot zip dialog box, click Save file, then click OK to save the zip file to your computer using the Firefox Downloads dialog box.

        • If you are using Internet Explorer: From the File Download page, click Save and select a directory on your computer where you want to save the troubleshoot_yyyy-mm-dd_hh-mm-ss.zip file.

        Note

        If the download job failed, the Job Details dialog box displays the reason the job failed.

        Table 1 lists the files included in the troubleshoot_yyyy-mm-dd_hh-mm-ss.zip file.

        Table 1: Log Files in the Troubleshooting Log File and Their Location

        Log File Description Location

        System status log file

        /var/log/SystemStatusLog

        JBoss log files

        /var/log/jboss/*

        Service provisioning data files

        /var/tmp/jboss/debug/*

        MySQL error log file

        /var/log/mysqld.log

        Apache Web Server, NMA, and Web proxy log files

        /var/log/httpd/*

        Watchdog log files

        /var/log/watchdog/*

        Linux system log messages

        /var/log/messages/*

        CPU, RAM, or disk statistics (for the past 24 hours)

        –

        Heap and CPU Profiling Agent (HPROF) files

        /var/log/jboss

    • To download the troubleshooting log file later:

      1. Select the Schedule at a later time option button.
      2. Enter the date in the Date field in the DD/MM/YYYY format.
      3. Enter the time in the Time field in the hh:mm format.
      4. Click Download.

        The troubleshooting log download job is triggered at the scheduled time. You can view the status of the scheduled job on the Job Management page.

        Tip

        When you contact Juniper Technical Assistance Center, describe the problem you encountered and provide the troubleshoot_yyyy-mm-dd_hh-mm-ss.zip file to the JTAC representative.

  3. Click Close to return to the Administration statistics page.

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