Troubleshooting Log File Overview
The troubleshooting log file is a
tar package that contains the
log files generated by different software components of Junos Space
Network Management Platform and service provisioning data files.
You can download the troubleshooting log file from the Junos Space user interface in sever mode, by accessing the Junos Space Appliance URL in maintenance mode, or from the Junos Space Appliance console in CLI mode. The troubleshooting log file is downloaded as a zip package in server mode and maintenance mode, and as a tar package in CLI mode.
Server mode (See Downloading the Troubleshooting Log File in Server Mode.)
Maintenance mode (See Downloading the Troubleshooting Log File in Maintenance Mode.)
You need to be assigned the system administrator role to download the troubleshooting log file in server mode and maintenance mode.
Junos Space Network Management Platform automatically names
the troubleshooting zip package in the
troubleshoot_yyyy-mm-dd_hh-mm-ss.zip format. The date
and time is represented in the Coordinated Universal Time (UTC) format.
Table 1 lists the files in this zip package.
Table 1: List of Log Files in the Troubleshooting Log File
JBoss log files
Service provisioning data files
MYSQL error log file
Apache, NMA, and Webproxy log files
Watchdog log file
Linux system messages
CPU, RAM, and disk statistics (during past 24 hours)